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May/June 2023 Client Satisfaction Survey for Children/Families

Thank you for allowing SPARC to provide your family with services. Our goal is to ensure we are providing the highest quality services possible. This survey is a snapshot of the services you are currently receiving. Your feedback is extremely valuable to us in ensuring we are doing our very best to meet your needs.    Thank you in advance for your time and participation. 
 
Your responses will in no way jeopardize your services with SPARC. We want and need your honesty.  
 
Please don't include any identifying information (name, DOB, etc) so that the survey remains confidential 
1.Please share with us the name of your staff/team
2.How would you rate the quality of the service?
3.Please rate the below statements
Never
Rarely
Sometimes
Usually
Always 
My staff/team spends time to get to know my family and what is important to my family
My staff/team is able to schedule times to see me that are convenient for my family 
My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times
My staff/team is working on the goals and needs that are important to my family
My staff/team works with my entire family, not just 1 person 
We have access to crisis supports 24/7 
My staff/team empower our voice as a family to be heard 
4.My staff/team honors my families cultural beliefs and values and 
validates and affirms our experiences in a culturally responsive manner
5.We have utilized the 24/7 crisis response supports
6.Please check all of the supports/resources that your staff/team have supported you with
7.I know who to contact if I have questions or concerns 
8.I have visited SPARCs website and/or social media pages to learn more about the agency 
9.I would recommend SPARC to a friend/family member if they were looking for services/supports for their child/family 
10.Please share any comments of satisfaction or areas of improvement