May/June 2023 Client Satisfaction Survey for Children/Families

Thank you for allowing SPARC to provide your family with services. Our goal is to ensure we are providing the highest quality services possible. This survey is a snapshot of the services you are currently receiving. Your feedback is extremely valuable to us in ensuring we are doing our very best to meet your needs. Thank you in advance for your time and participation.

Your responses will in no way jeopardize your services with SPARC. We want and need your honesty.

Please don't include any identifying information (name, DOB, etc) so that the survey remains confidential

Question Title

* 1. Please share with us the name of your staff/team

Question Title

* 2. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

* 3. Please rate the below statements

	Never	Rarely	Sometimes	Usually	Always
My staff/team spends time to get to know my family and what is important to my family	My staff/team spends time to get to know my family and what is important to my family Never	My staff/team spends time to get to know my family and what is important to my family Rarely	My staff/team spends time to get to know my family and what is important to my family Sometimes	My staff/team spends time to get to know my family and what is important to my family Usually	My staff/team spends time to get to know my family and what is important to my family Always
My staff/team is able to schedule times to see me that are convenient for my family	My staff/team is able to schedule times to see me that are convenient for my family Never	My staff/team is able to schedule times to see me that are convenient for my family Rarely	My staff/team is able to schedule times to see me that are convenient for my family Sometimes	My staff/team is able to schedule times to see me that are convenient for my family Usually	My staff/team is able to schedule times to see me that are convenient for my family Always
My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times	My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times Never	My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times Rarely	My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times Sometimes	My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times Usually	My staff/team is available for me to speak with if I have concerns/ needs/questions in between our scheduled times Always
My staff/team is working on the goals and needs that are important to my family	My staff/team is working on the goals and needs that are important to my family Never	My staff/team is working on the goals and needs that are important to my family Rarely	My staff/team is working on the goals and needs that are important to my family Sometimes	My staff/team is working on the goals and needs that are important to my family Usually	My staff/team is working on the goals and needs that are important to my family Always
My staff/team works with my entire family, not just 1 person	My staff/team works with my entire family, not just 1 person Never	My staff/team works with my entire family, not just 1 person Rarely	My staff/team works with my entire family, not just 1 person Sometimes	My staff/team works with my entire family, not just 1 person Usually	My staff/team works with my entire family, not just 1 person Always
We have access to crisis supports 24/7	We have access to crisis supports 24/7 Never	We have access to crisis supports 24/7 Rarely	We have access to crisis supports 24/7 Sometimes	We have access to crisis supports 24/7 Usually	We have access to crisis supports 24/7 Always
My staff/team empower our voice as a family to be heard	My staff/team empower our voice as a family to be heard Never	My staff/team empower our voice as a family to be heard Rarely	My staff/team empower our voice as a family to be heard Sometimes	My staff/team empower our voice as a family to be heard Usually	My staff/team empower our voice as a family to be heard Always

Question Title

* 4. My staff/team honors my families cultural beliefs and values and
validates and affirms our experiences in a culturally responsive manner

Always

Usually

Sometimes

Rarely

Never

Question Title

* 5. We have utilized the 24/7 crisis response supports

Yes

Other (please specify)

Question Title

* 6. Please check all of the supports/resources that your staff/team have supported you with

Education/School Advocacy/Support

Support/Advocacy with DSS

Support/Advocacy w/ DJJ

Obtaining Housing

Resources/Items for my home (furnature, kitchen essentials, etc)

Obtaining Food

Obtaining Transportation

Supporting Relationships with Friends and Family

Accessing Medications

Accessing Medical Appointments

Linked to a Mentor

Other (please specify)

Question Title

* 7. I know who to contact if I have questions or concerns

Yes

Question Title

* 8. I have visited SPARCs website and/or social media pages to learn more about the agency

Yes

Question Title

* 9. I would recommend SPARC to a friend/family member if they were looking for services/supports for their child/family

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Other (please specify)

May/June 2023 Client Satisfaction Survey for Children/Families

Question Title

* 1. Please share with us the name of your staff/team

Question Title

* 2. How would you rate the quality of the service?

Question Title

* 3. Please rate the below statements

Question Title

* 4. My staff/team honors my families cultural beliefs and values and validates and affirms our experiences in a culturally responsive manner

Question Title

* 5. We have utilized the 24/7 crisis response supports

Question Title

* 6. Please check all of the supports/resources that your staff/team have supported you with

Question Title

* 7. I know who to contact if I have questions or concerns

Question Title

* 8. I have visited SPARCs website and/or social media pages to learn more about the agency

Question Title

* 9. I would recommend SPARC to a friend/family member if they were looking for services/supports for their child/family

Question Title

* 10. Please share any comments of satisfaction or areas of improvement

* 4. My staff/team honors my families cultural beliefs and values and
validates and affirms our experiences in a culturally responsive manner