Take this survey to help us all understand how well companies' sales, marketing and customer service software stacks are integrated. 

At the end of the survey, there are a few, optional open-ended questions that you can answer if you’d like to be quoted in our report with a link to your website. 

In the first section, we ask for some demographic information so that we can segment and analyze the results by type of business, company size, etc. We’re also asking for your contact information so that we can share the final report with you and quote you properly if you choose to answer the final open-ended questions. 

In the second section, we ask multiple-choice survey questions. Results from this section will be anonymized and shared in aggregate; your individual answers will not be shared.

On the final page, you’ll have the option to join a Benchmark Group in order to get immediate access to the aggregate, anonymous results from all multiple-choice questions. In this group, you also have the option to anonymously compare your company’s sales and marketing performance against similar companies. Those who do, will also get access to additional insights about how top-performing companies answered the survey questions. 

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* 1. What is your email address?

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* 2. What is your full name?

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* 3. What is the name of your company?

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* 4. What is your company’s website?

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* 5. How many employees does your company have?

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* 6. What is your company’s industry category? 

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* 7. Which Customer Relationship Management (CRM) are you using? (Select your primary tool.)

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* 8. Which marketing automation tool are you using? (Select your primary tool.)

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* 9. Which customer service or help desk software are you using? (Select your primary tool.)

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* 10. Which business intelligence/analytics software are you using? (Select all that apply.)

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* 11. Which, if any customer data platforms or integration platforms are you using to sync data and automate processes between your systems? (Select all that apply.)

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* 12. How many different software products do you use to run your sales, marketing and customer service operations including the ones in the categories listed above? (Select the best choice)

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* 13. What % of these tools integrate with your customer relationship management (CRM) system? (Select the best choice)

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* 14. Are you happy with how your marketing automation, sales (CRM) customer service (helpdesk) software are integrated together? (Select one choice.)

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* 15. How happy are you with each of your chosen platform’s ability to integrate with other tools?

  Very Happy Happy Somewhat happy Not very happy Not happy at all We don’t use this platform
CRM
Marketing automation
Customer support/Help desk
Business intelligence/analytics
Customer data platform (e.g. Segment.io)
Integration software (e.g. Zapier)

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* 16. What benefits have you experienced by integrating your sales, marketing and customer service tools together? (Select all that apply.)

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