Customer Service Survey

Pierce County Fire District #16 - Key Peninsula Fire Department

Thank you for allowing us to be your emergency services provider. You or someone in your household recently received assistance from your Fire District. We have high performance standards and strive to provide our service to you in a professional and safe manner. If you would, please take the time to answer the few questions listed below so that we can continue to improve our level of service. Your time and input are appreciated

Question Title

* 1. Overall, how would you rate the services that we provided you?

Excellent. Went beyond what I was expecting.

Good. You performed as I was expecting.

Fair. Better performance is expected.

Poor. Immediate improvement is needed.

Please share any additional comments about why you provided the rating you did.

Question Title

* 2. We pride ourselves on safety, performance, professionalism and exceptional service. Did we treat you professionally and with respect while we provided your service?

Yes, the crew members treated me professionally and with respect.

No, the crew members did not treat me professionally and with respect.

Please share any additional comments about why you provided the rating you did.

Question Title

* 3. Some emergencies are truly time critical. Given the resources that we currently have, do you feel we provided your service in a timely manner?

Yes, you responded quickly and it met my expectations.

Somewhat, it felt like it took you some time to get to my emergency, but I understand you cover a large area with limited resources.

No, you took a long time to get my location.

Please share any additional comments about why you provided the rating you did.

Question Title

* 4. What was the nature of your incident that you requested our services for?

Question Title

* 5. Do you have any additional thoughts or comments on how we can improve the emergency services that we provide to Key Peninsula?

Question Title

* 6. Would you like to be contacted by the Fire Chief or Staff to discuss any of your comments or the input that you provided? If so, please provide your contact information.

Name

Phone Number

Thank you for responding to this survey. Your feedback is essential for our ability to continuously improve.

Please feel free to contact me directly at 253-884-2222 or via email at dmorrow@keypeninsulafire.org.

Chief Morrow