Family Development - Family Support Satisfaction Survey 2022-2023

Family Development Supervised Access is a service offered by Sea to Sky Community Services (SSCS) that you have recently participated in.

First, the basics...

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* 1. How did you find out about this program?

Brochure

Facebook

Instagram

Friend

Newspaper

Referred by Professional

Poster

Web Search

Word of Mouth

Other (please specify)

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* 2. Which community did you attend this program?

Squamish and surround area

Whistler

Pemberton

Lil'wat Nation

D'Arcy and North

Tell us how we did

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* 3. Are you satisfied with the services you received while taking part in this program?

Very satisfied

Mostly satisfied

Somewhat satisfied

Mostly unsatisfied

Not satisfied at all

Comments and suggestions:

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* 4. Did your worker make you feel valued, heard and respected while in the Family Support program?

Yes

Somewhat

If not, please explain:

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* 5. On a scale of 1-5, has this program helped you increase your capacity to parent?

Strong agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Strong agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Comments and suggestions

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* 6. Do you know how to make a complaint if you need to?

Yes

Somewhat

If so, how did you learn about the complaint process? Any other comments and suggestions:

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* 7. Was your support staff or facilitator courteous and respectful?

Yes

Somewhat

Comments and suggestions:

Any problems? We want to know!

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* 8. Did you have problems accessing or using our service?

Yes

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* 9. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

I was unable to contact an SSCS employee

I had challenges accessing the program location

I had challenges connecting to the online platforms

I had challenges accessing programs due to language and/or cultural barriers

Please provide details and suggestions regarding the problems you had, so that we can improve:

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* 10. Please rate your experience with our organization and services you received.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 11. What areas can we improve?

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* 12. Did we do something that you really appreciated?

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* 13. Are there any emerging gaps in community services that you want to bring to our attention?

Have more to say?

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* 1. How did you find out about this program?

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* 2. Which community did you attend this program?

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* 3. Are you satisfied with the services you received while taking part in this program?

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* 4. Did your worker make you feel valued, heard and respected while in the Family Support program?

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* 5. On a scale of 1-5, has this program helped you increase your capacity to parent?

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* 6. Do you know how to make a complaint if you need to?

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* 7. Was your support staff or facilitator courteous and respectful?

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* 8. Did you have problems accessing or using our service?

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* 9. If yes, please let us know details.

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* 10. Please rate your experience with our organization and services you received.

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* 11. What areas can we improve?

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* 12. Did we do something that you really appreciated?

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* 13. Are there any emerging gaps in community services that you want to bring to our attention?

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* 14. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.