Customer Service at Tompkins County Recycling and Materials Management

Quality customer service is important to our department. Please take a moment to let us know how you think we are doing, and what we can do to improve.

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* 1. What aspects of our department have you interacted with recently?

Office - in person

Office - phone

Scale House

Other (please specify)

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* 2. Please rate your overall satisfaction with TCRMM.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

None of the above

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* 3. Was the reason for your visit effectively addressed?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 4. What can we do to improve your experience with TCRMM? (please check all that apply)

Provide friendly, courteous service

Improve the permitting process

You're doing great - no need to improve!

Reduce wait times at the office or scale

Provide more concise information

Other (please specify)

None of the above

Customer Service at Tompkins County Recycling and Materials Management

Question Title

Question Title

* 1. What aspects of our department have you interacted with recently?

Question Title

* 2. Please rate your overall satisfaction with TCRMM.

Question Title

* 3. Was the reason for your visit effectively addressed?

Question Title

* 4. What can we do to improve your experience with TCRMM? (please check all that apply)

Question Title

* 5. Is there anything else you’d like to share that could make your experience better?