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Customer Service at Tompkins County Recycling and Materials Management
Quality customer service is important to our department. Please take a moment to let us know how you think we are doing, and what we can do to improve.
*
1.
What aspects of our department have you interacted with recently?
(Required.)
Office - in person
Office - phone
Scale House
Other (please specify)
2.
Please rate your overall satisfaction with TCRMM.
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
None of the above
3.
Was the reason for your visit effectively addressed?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
4.
What can we do to improve your experience with TCRMM? (
please check all that apply
)
Provide friendly, courteous service
Reduce wait times at the office or scale
Improve the permitting process
Provide more concise information
You're doing great - no need to improve!
Other (please specify)
None of the above
5.
Is there anything else you’d like to share that could make your experience better?