TRI Customer Satisfaction Survey Question Title * 1. How long have you been a customer of our company? This is my first purchase Six months to a year 1 - 2 years 3- 5 years More than 5 years Question Title * 2. Are the instructions provided with the test kit easy to follow? Excellent Above average Average Below average Poor Question Title * 3. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Industrial Strength Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * 4. Do you like our online customer terminal to view your lab reports, invoicing, and ordering? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 5. Are you able to easily find the information you are looking for on our web site? Excellent Above Average Average Below Average Poor Question Title * 6. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 7. What other laboratories do you use besides TRI Air Testing? Question Title * 8. How likely is it that you would recommend TRI Air Testing to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. Please enter your email address if you would like to enter our quarterly contest for a $50 Visa Card! Question Title * 10. Do you have any other comments, questions, or concerns? Done