Please take a few minutes to complete this survey. Your input will help us to provide future website enhancements. All responses are collected anonymously.

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* 1. What self-service tools or forms have you used today on our website? (Select all that apply)

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* 2. Please rate the overall look and quality of our website.

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* 3. Were you able to find what you were looking for on our website?

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* 4. Thinking about your overall website experience, how satisfied are you with the performance of FirstEnergy in handling your recent transaction?

1 (Extremely Dissatisfied) 5 (Neither Dissatisfied or Satisfied) 10 (Extremely Satisfied)
i We adjusted the number you entered based on the slider’s scale.

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* 5. Please rate the extent to which you agree or disagree with the following statement: FirstEnergy made it easy to resolve my issue.

0 (Strongly Disagree) 5 (Neither Disagree or Agree) 10 (Strongly Agree)
i We adjusted the number you entered based on the slider’s scale.

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* 6. In addition to this recent website visit, did you also use any of the following to complete your transaction or solve your issue?

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* 7. What would be your preferred way to communicate with FirstEnergy?

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* 8. What would be your preferred method to pay your electric bill?

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* 9. Do you have any other comments or suggestions to improve your website experience?

Please Note: This survey is intended for general customer feedback only.
If you have a question or concern that requires a response from a customer service representative,
submit a Contact Us Form.
Thank you for your participation and feedback!

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