The Office of the Ombuds provides confidential, impartial, informal, and independent assistance for students, parents, staff, and community members in resolving Frederick County Public Schools (FCPS) issues/concerns.
We need your assistance in evaluating the effectiveness of the Office of the Ombuds.  Please take a few minutes to complete the following survey.  All responses will remain confidential.  Thank you in advance for your participation.

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* How did you learn of the Office of the Ombuds?  (check all that apply)

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* Was it easy to find out about how to contact the Office of the Ombuds?

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* On what date did you contact the Office of the Ombuds?

Select a date

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* Based on your interactions with the Office of the Ombuds, please rate your level of satisfaction.  The Office of the Ombuds...  (check only one per line)

  Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied
was courteous and respectful.
role was explained to me.
responded timely to my communication (e.g., phone calls, emails, etc.).
carefully listened to my issue/concern.
understood and offered pertinent and accurate information.
helped to identify and evaluate options to address my issue/concern.
worked to remedy the concern/issue promptly

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* Overall, I am satisfied with the Office of the Ombuds, regardless of the outcome of my issue/situation.  (check only one)

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* If you did not have the option to correspond with the Office of the Ombuds about your issue/concern, what action would you have taken? (check all that apply)

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* What was the result of your communication with the Office of the Ombuds?  (check all that apply)

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* If you received coaching or a referral, did it assist you in resolving your issue/concern?

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* What is the likelihood you would recommend the Office of the Ombuds?  (check only one)

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* How did the Office of the Ombuds help?

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* What would you suggest for improvement?

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* Additional comments:

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