The Francis Costello Library aims to provide a high quality, efficient service which meets your needs.

Our quality standards outline what you can expect us to do and when. Your feedback is important in helping us understand if our standards meet your needs.

Question Title

* 1. Please indicate your satisfaction with our standards of service relating to book and article requests.

We will:

  Satisfactory Unsatisfactory
Process your article requests within 2 working days
Supply your article requests which we have in our own stock within 2 working days
Update you on all requests taking more than 1 week to supply
Process book requests within 1 working day

Question Title

* 2. Please indicate your satisfaction with our standards of service relating to correspondence and enquiries.

We will:

  Satisfactory Unsatisfactory
Normally respond to your enquiries and correspondence within 2 working days
Normally supply your literature search results within 3 working days (unless a longer date has been specified)

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