City of Falls Church Recreation and Parks Programs

Our goal for this survey is to gain insight into how the community values the programs and services offered by the Recreation and Parks Department in the City of Falls Church.

In 2014, a Parks for People survey asked the community about park features, which parks needed upgrades, etc. Therefore, this survey will not address our parks.

This survey's main focus is on programs and services. If there is anything you'd like to tell us that does not fall under a question, the very last question is an additional comments/suggestions box.

If you have any questions about this survey, please email us at Recreation@fallschurchva.gov.

Thank you for your time!

Question Title

* 1. In the past 12 months, have you visited the Falls Church Community Center, and if so, how would you rate your experience:

	1 - Poor	2	3	4	5	6	7	8	9	10 - Very Satisfied	Have not Visited
Physical condition and cleanliness	Physical condition and cleanliness 1 - Poor	Physical condition and cleanliness 2	Physical condition and cleanliness 3	Physical condition and cleanliness 4	Physical condition and cleanliness 5	Physical condition and cleanliness 6	Physical condition and cleanliness 7	Physical condition and cleanliness 8	Physical condition and cleanliness 9	Physical condition and cleanliness 10 - Very Satisfied	Physical condition and cleanliness Have not Visited
Interactions with staff	Interactions with staff 1 - Poor	Interactions with staff 2	Interactions with staff 3	Interactions with staff 4	Interactions with staff 5	Interactions with staff 6	Interactions with staff 7	Interactions with staff 8	Interactions with staff 9	Interactions with staff 10 - Very Satisfied	Interactions with staff Have not Visited
Feeling of safety	Feeling of safety 1 - Poor	Feeling of safety 2	Feeling of safety 3	Feeling of safety 4	Feeling of safety 5	Feeling of safety 6	Feeling of safety 7	Feeling of safety 8	Feeling of safety 9	Feeling of safety 10 - Very Satisfied	Feeling of safety Have not Visited
Hours of Operation	Hours of Operation 1 - Poor	Hours of Operation 2	Hours of Operation 3	Hours of Operation 4	Hours of Operation 5	Hours of Operation 6	Hours of Operation 7	Hours of Operation 8	Hours of Operation 9	Hours of Operation 10 - Very Satisfied	Hours of Operation Have not Visited

Comments:

Question Title

* 2. Please rate your following interactions:

	1 - Poor	2	3	4	5	6	7	8	9	10 - Very Satisfied	N/A
In person or phone support from our staff	In person or phone support from our staff 1 - Poor	In person or phone support from our staff 2	In person or phone support from our staff 3	In person or phone support from our staff 4	In person or phone support from our staff 5	In person or phone support from our staff 6	In person or phone support from our staff 7	In person or phone support from our staff 8	In person or phone support from our staff 9	In person or phone support from our staff 10 - Very Satisfied	In person or phone support from our staff N/A
Timely email responses that answered your question	Timely email responses that answered your question 1 - Poor	Timely email responses that answered your question 2	Timely email responses that answered your question 3	Timely email responses that answered your question 4	Timely email responses that answered your question 5	Timely email responses that answered your question 6	Timely email responses that answered your question 7	Timely email responses that answered your question 8	Timely email responses that answered your question 9	Timely email responses that answered your question 10 - Very Satisfied	Timely email responses that answered your question N/A
Response in regards to issues/concerns about our programs	Response in regards to issues/concerns about our programs 1 - Poor	Response in regards to issues/concerns about our programs 2	Response in regards to issues/concerns about our programs 3	Response in regards to issues/concerns about our programs 4	Response in regards to issues/concerns about our programs 5	Response in regards to issues/concerns about our programs 6	Response in regards to issues/concerns about our programs 7	Response in regards to issues/concerns about our programs 8	Response in regards to issues/concerns about our programs 9	Response in regards to issues/concerns about our programs 10 - Very Satisfied	Response in regards to issues/concerns about our programs N/A

Comments:

Question Title

* 3. How would you rate your knowledge of Recreation and Parks Programs and Services?

Not very knowldgeable

Very knowledgable

Not very knowldgeable

Very knowledgable

Question Title

* 4. How do you typically hear about our programs? Check all that apply

Seasonal Brochures

City Website

Webtrac (online registration site)

E-mail Newsletter

City Social Media

Other Social Media

Newspaper

Word of Mouth

Flyers sent home from school

Other:

City of Falls Church Recreation and Parks Programs

Question Title

* 1. In the past 12 months, have you visited the Falls Church Community Center, and if so, how would you rate your experience:

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* 2. Please rate your following interactions:

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* 3. How would you rate your knowledge of Recreation and Parks Programs and Services?

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* 4. How do you typically hear about our programs? Check all that apply

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* 5. What would be the best way to inform you of programs/services?

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* 6. Are there any communication tools or websites we should be posting to that we're not?