Logistics- Customer Satisfaction (round 2)

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* 1. Overall, how satisfied are you with the support you receive from your Logistics team?

Extremely satisfied

Very satisfied

Moderately satisfied

Slightly satisfied

Not at all satisfied

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* 2. Do you feel valued by your Logistics team?

Extremely valued

Very valued

Moderately valued

Slightly valued

Not at all valued

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* 3. In your opinion, is your Logistics team available?

Always

Usually

Sometimes

Rarely

Never

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* 4. In your opinion, is your Logistics team approachable?

Yes

Please explain

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* 5. How would you rate your wait time at the Logistics window?

Quicker than expected

As expected

Longer than expected

Please explain

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* 6. How would you rate the customer service you received during your transaction at the window?

Excellent

Very Good

Good

Fair

Poor

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* 7. When you needed a Logistics team member's assistance, how would you rate the interaction?

Excellent

Very Good

Good

Fair

Poor

Please explain your rating

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* 8. How would you rate your confidence in the Logistics team's restocking of units?

Extremely confident

Very confident

Somewhat confident

Not so confident

Not at all confident

Please explain your rating

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* 9. Do you feel the bins/kits are adequately stocked on the units?

Yes

If no, please explain