Kid Link OT Family Feedback Survey 2025

A. Background Information

2.Which Kid Link OT do you see?
*If your family sees more than one Kid Link OT (for different children) or you wish to provide feedback on multiple OTs, please complete separate surveys.(Required.)

3.How long have you been engaging with our service?(Required.)

<6 months

6–12 months

1–2 years

2+ years

B. Kid Link Overall

5.Overall, I am satisfied with the service we receive at Kid Link OT.(Required.)

6.Compared to other services you access, Kid Link OT provides high-quality support.

C. Administration & Communication

8.I am satisfied with the service I receive from the Family Liaison team (Tiffany, Eliza, Rachel).(Required.)

9.The process for making payments is easy.(Required.)

10.I am happy with the communication I receive from Kid Link OT.(Required.)

D. Therapy provision

11.I am confident in my OT’s expertise and training.(Required.)

12.My OT checks in and listens to my concerns and feedback.(Required.)

13.My OT uses non face-to-face time (planning, notes, liaising) in a way that benefits my child’s therapy and outcomes.(Required.)

14.The written session notes I receive are clear and useful.(Required.)

15.I feel confident practicing or using therapy strategies in everyday life.(Required.)

16.The length of therapy sessions is appropriate for my child’s needs.(Required.)

Too short

Just right

Too long

Too short

Just right

Too long

17.My OT builds rapport and trust with me.(Required.)

18.My OT builds rapport and trust with my child.(Required.)

19.When requested, my OT communicates effectively with other care team members (e.g., school, GP, other therapists).
*Please skip if this doesn’t apply to your family

E. Additional Services & Future

20.I would be interested in attending webinars or workshops hosted by the Kid Link team.(Required.)

Yes

No

21.If yes, what topics would interest you?

22.I would be interested in school-holiday groups for my child.(Required.)

Yes

No

23.If yes, what types of groups or topics would interest you?

F. Final Thoughts

25.We want Kid Link to exceed your expectations. Do you have any comments, feedback, or suggestions?

26.If you’re happy to share your identity with us, please leave your name and/or contact details.

27.I would like to be contacted to discuss my feedback further(Required.)

No

Yes

If yes, please provide your preferred phone number