The Albemarle County Service Authority (ACSA) believes our customers are critical to helping us ensure they are receiving the best customer service experience possible.  As the ACSA looks to the future, we want to receive your input and ask you for your feedback and comments about your water and sewer services.  Thank you for taking the time to complete this survey and for helping the ACSA continually improve our efforts.

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1. Please rate your satisfaction with the following items related to your water service:

  Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Water pressure on a typical day
Safety of your drinking water
Information provided by the ACSA about your water
Taste of your tap water
Clarity of your tap water
Smell of your tap water
Other

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2.
If you rated "Dissatisfied" in any way, please inform us why so we can address:

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3. Please rate your satisfaction with the following items related to your service:

  Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Quality of ACSA staff response to service requests
Quality of ACSA staff response to emergencies
Your water service rates are affordable
Your bill is easy to understand
Information provided by the ACSA about your water disruptions (FYI, ACSA posts emergency information on social media - Twitter, Facebook, Instagram; follow us)
Other
Your overall quality of customer service

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4. If you rated "Dissatisfied" in any way, please inform us why so we can address:

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5. Have you had any contact with ACSA staff within the last two years?

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