SCD CAP 2020 Energy Assistance Program Survey Question Title * 1. How do you rate the service you received from the Energy Assistance Program? Excellent Above Average Average Below Average Poor Question Title * 2. Was the staff friendly, informed and helpful in responding to your needs? Very Helpful Somewhat Helpful Not Helpful N/A (Not Applicable) Question Title * 3. My Energy Assistance application was processed in a timely manner Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree Question Title * 4. Was the Energy Assistance Application easy to understand? Yes No N/A (Not Applicable) Question Title * 5. The response I received from the staff at SCD CAP Agency was timely Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree Question Title * 6. How did you hear about the Energy Assistance Program? Advertisement Friends or Family Caseworker Other Agency Utility Company Other (please specify) Question Title * 7. Do you have any comments or suggestions regarding the Energy Assistance Program to improve our services? Question Title * 8. Would you like us to contact you regarding this survey? Yes NO If yes, please provide your name and phone number Question Title * 9. Would you like us to contact you regarding becoming a member of our Board of Directors? Yes NO If yes, please provide your name and phone number Done