North Carolina Department of Revenue: eFile for Free Survey

eFile for Free information

Please take a few minutes to complete this short survey. We will use your feedback to help educate North Carolina (NC) taxpayers about this convenient, free program. Thank you for your assistance.

eFile for Free, also known as Free File, is a partnership program offered by participating software vendors, the IRS, and the Department (NCDOR). This program allows qualified taxpayers to file electronically (using free eFile software), their state and/or federal tax returns.

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* 1. How do you prefer to receive information about the NC eFile for Free program? Select all that apply.

NCDOR webpages

Direct mailings

Brochures and flyers at outreach events

NCDOR videos accessible from our website

Social media

My eFile provider

Other (please specify)

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* 2. How did you learn about the NC eFile for Free program? Select all that apply.

NCDOR webpages

Direct mailings

Brochures and flyers at outreach events

Social media

Friends / family

Never heard of eFile for Free until now

Other (please specify)

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* 3. Did you file your state return for tax year (TY) 2015 using NC eFile for Free?

Yes (if yes, please skip Q4 - Q5 and answer Q6)

No (if no, please answer Q4 - Q6)

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* 4. If you did not file your state return for TY2015 using NC eFile for Free, why not?

Did not qualify based on adjusted gross income

Did not qualify based on other requirements (please specify in Other, below)

Did not find the features I needed in the free software products

Did not know how to access the free software products

Security concerns regarding electronic filing

Other (please specify)

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* 5. If you did not file your state return for TY2015 using NC eFile for Free, what filing method did you use?

eFile software accessed via the NCDOR website

eFile software accessed via the software vendor

Self-prepared a paper return

Paid preparer eFiled for me

Paid preparer prepared a paper return for me

Other (please specify)

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* 1. How do you prefer to receive information about the NC eFile for Free program? Select all that apply.

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* 2. How did you learn about the NC eFile for Free program? Select all that apply.

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* 3. Did you file your state return for tax year (TY) 2015 using NC eFile for Free?

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* 4. If you did not file your state return for TY2015 using NC eFile for Free, why not?

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* 5. If you did not file your state return for TY2015 using NC eFile for Free, what filing method did you use?

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* 6. Please provide any additional comments.