Customer Service

The following questions apply to the Cascade Customer Service Department.  Please take a moment and let us know about your experience. 

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* 1. How satisfied are you with Cascade Customer Service based on the following criteria:

  Very satisfied Satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied
Time to reach a qualified customer service representative
Competence of customer service representative
Customer service representative’s product knowledge
Courtesy of customer service representatives
Customer service representative’s ability to solve problem in a timely manner

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* 2. Overall, how would you rate the quality of your Customer Service experience with Cascade?

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* 3. What can Cascade do to improve your Customer Service experience? Please specify