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Customer Success Survey - Opportunities for Improvement

Dear Valued Customer;

We are in the process of benchmarking whether we are meeting or exceeding your expectations. Your success is very important to Gerrie and in order to analyze where we are and how we can improve, we need to measure whether we are helping to make you successful.

We would sincerely appreciate if you would take a few thoughtful moments to fill in the attached survey.

If you wish to add any comments, please feel free to do so.

With thanks from the team at Gerrie.
1.Please choose one of the following:(Required.)
2.Which Gerrie location is your response based on?(Required.)
3.GENERAL SERVICE
Poor
Fair
Good
Very Good
Excellent
Employees are friendly and courteous
Employees are helpful and professional
Attitude of staff
Easy to do business with
4.COUNTER SERVICE
Poor
Fair
Good
Very Good
Excellent
Service is quick
Correct product available
Correct quantity of product available
5.ORDER DESK
Poor
Fair
Good
Very Good
Excellent
Quick response to your call
All questions answered
Quality of technical support
Demonstrates an appropriate sense of urgency
Follow-up is thorough and timely
Demonstrates flexibility in solving problems and meeting your needs
6.DELIVERY
Poor
Fair
Good
Very Good
Excellent
Error-free shipments
On time delivery
7.Overall satisfaction with Gerrie personnel
Poor
Fair
Good
Very Good
Excellent
8.Overall satisfaction with Gerrie
Poor
Fair
Good
Very Good
Excellent
9.If you would like to tell us about a particular employee or situation, please write your comments below. We appreciate you taking the time in assisting us to improve our business to help you be more successful.
10.If you wish a return phone call to address any issues, please enter your phone number here.
11.