Heights Specialty Pharmacy Question Title * 1. Satisfaction with product and service delivery Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 2. Satisfaction with communication and materials provided Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 3. Understanding financials of prescription order Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 4. Given knowledge of prescription status throughout order process Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 5. Condition and quality of medication upon receipt Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 6. Pharmacy responsiveness on orders and inquiries Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 7. Order and service problems are addressed Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 8. Satisfaction with responsiveness to any issue Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 9. Resolution turnaround time Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK DONE