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* 1. Satisfaction with product and service delivery

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* 2. Satisfaction with communication and materials provided

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* 3. Understanding financials of prescription order

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* 4. Given knowledge of prescription status throughout order process

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* 5. Condition and quality of medication upon receipt

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* 6. Pharmacy responsiveness on orders and inquiries

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* 7. Order and service problems are addressed

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* 8. Satisfaction with responsiveness to any issue

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* 9. Resolution turnaround time

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