Feedback Survey 2017 for EARLY YEARS AND MIDDLE YEARS SERVICES

Feedback Survey 2017

The Kitimat CDC would like to understand and measure the experiences parents who have a child or youth receiving services. We have been doing this survey for five years now and your input is extremely valuable for us to know what is working well and where we can improve.

We have modified the survey this year. The survey is based on the CanChild McMaster University survey - the MPOC.

Individual survey results are kept confidential. The results are summarized into a report for our annual outcome reports and used for developing services and business work plans for coming year.

Please note that the "not applicable" option is available if the situation described does not apply to you.

The term "people" refers to those individuals who work directly with your child. These may include our therapists, infant development, building blocks, supported child development, youth workers etc.

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* 1. How did you find out about our programs and services?

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* 2. Did you have any challenges in accessing services?

Yes

Comments.

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* 3. How would you rate the effectiveness of the Kitimat CDC in the following areas?

	Needs improvement	Satisfactory	Good	Excellent	N/A
A welcoming Centre	A welcoming Centre Needs improvement	A welcoming Centre Satisfactory	A welcoming Centre Good	A welcoming Centre Excellent	A welcoming Centre N/A
Family friendly	Family friendly Needs improvement	Family friendly Satisfactory	Family friendly Good	Family friendly Excellent	Family friendly N/A
Accessible facility	Accessible facility Needs improvement	Accessible facility Satisfactory	Accessible facility Good	Accessible facility Excellent	Accessible facility N/A
Parking	Parking Needs improvement	Parking Satisfactory	Parking Good	Parking Excellent	Parking N/A
After service follow up.	After service follow up. Needs improvement	After service follow up. Satisfactory	After service follow up. Good	After service follow up. Excellent	After service follow up. N/A

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* 4. Were choices of services fully explained to you?

Yes

Not applicable.

Other (please specify)

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* 5. How well do Kitimat CDC staff and services support your child and family in the following areas?

	Needs improvement	Satisfactory	Good	Excellent	N/A
Assessing your child's needs.	Assessing your child's needs. Needs improvement	Assessing your child's needs. Satisfactory	Assessing your child's needs. Good	Assessing your child's needs. Excellent	Assessing your child's needs. N/A
Establishing a relationship with your child and family	Establishing a relationship with your child and family Needs improvement	Establishing a relationship with your child and family Satisfactory	Establishing a relationship with your child and family Good	Establishing a relationship with your child and family Excellent	Establishing a relationship with your child and family N/A
Listening and understanding your child/family needs.	Listening and understanding your child/family needs. Needs improvement	Listening and understanding your child/family needs. Satisfactory	Listening and understanding your child/family needs. Good	Listening and understanding your child/family needs. Excellent	Listening and understanding your child/family needs. N/A
Assisting you to plan goals of service	Assisting you to plan goals of service Needs improvement	Assisting you to plan goals of service Satisfactory	Assisting you to plan goals of service Good	Assisting you to plan goals of service Excellent	Assisting you to plan goals of service N/A
Developing your child's individual service plan.	Developing your child's individual service plan. Needs improvement	Developing your child's individual service plan. Satisfactory	Developing your child's individual service plan. Good	Developing your child's individual service plan. Excellent	Developing your child's individual service plan. N/A
Respecting and valuing you as part of the team.	Respecting and valuing you as part of the team. Needs improvement	Respecting and valuing you as part of the team. Satisfactory	Respecting and valuing you as part of the team. Good	Respecting and valuing you as part of the team. Excellent	Respecting and valuing you as part of the team. N/A
Empowering you to help your child.	Empowering you to help your child. Needs improvement	Empowering you to help your child. Satisfactory	Empowering you to help your child. Good	Empowering you to help your child. Excellent	Empowering you to help your child. N/A
Scheduling meetings to fit your needs.	Scheduling meetings to fit your needs. Needs improvement	Scheduling meetings to fit your needs. Satisfactory	Scheduling meetings to fit your needs. Good	Scheduling meetings to fit your needs. Excellent	Scheduling meetings to fit your needs. N/A
Responding to emotional needs.	Responding to emotional needs. Needs improvement	Responding to emotional needs. Satisfactory	Responding to emotional needs. Good	Responding to emotional needs. Excellent	Responding to emotional needs. N/A
Providing clear roles of team members	Providing clear roles of team members Needs improvement	Providing clear roles of team members Satisfactory	Providing clear roles of team members Good	Providing clear roles of team members Excellent	Providing clear roles of team members N/A
Understanding and meeting cultural needs.	Understanding and meeting cultural needs. Needs improvement	Understanding and meeting cultural needs. Satisfactory	Understanding and meeting cultural needs. Good	Understanding and meeting cultural needs. Excellent	Understanding and meeting cultural needs. N/A

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* 6.
Do you feel that Kitimat CDC staff who worked with your child/family worked together as a team? In other words, do you feel the team is planning together so they all are working in the same direction ?

Yes

Somewhat

Not applicable.

Other (please specify)

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* 7. Was the information you were given consistent between staff members?

Very consistent.

Moderately consistent.

Not consistent.

Please comment if you answered not consistent.

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* 8. How satisfied are you that you have been a "partner" with the staff in addressing your needs or your child's needs?

Very satisfied.

Satisfied

Not satisfied.

Not applicable.

Please comment if you answered "not satisfied" or "not applicable."

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* 9. To what level did the staff you worked with look at the needs of the "whole"child and their family? (e.g.physical, emotional, social needs).

To a very great extent.

To a moderate extent.

To a very small extent.

Other (please specify)

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* 10. Do you know who is your service coordinator?

Yes

No .

If not, do you know how to find out?

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* 11. Did you participate in the development of your child's service plan?

Yes

Don't recall doing a service plan.

Participated in service planning but did not receive a full team meeting.

Other (please specify)

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* 12. If you have a concern are you aware of our complaint policy and procedure?

Yes

Other (please specify)

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* 13. If you shared a concern/complaint did you feel supported by staff to help you resolve the concern/complaint to your satisfaction.

Yes

Not applicable

Please comment.

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* 14. How would you describe the efforts of the Kitimat CDC in promoting and advocating for services?

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* 15. How would you rate the Kitimat CDC and our services in being inclusive?

Needs improvement.

Satisfactory

Good.

Excellent.

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* 16. Did the services at the Kitimat CDC help you link or meet with other parents?

To a great extent.

Moderately

Not at all.

Other (please specify)

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* 17. Do you think the services provided by the Kitimat CDC meets or met the needs of your child and family and contributed to your child's overall development?

Yes

Other (please specify)

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* 18. Are you happy with the service you received or are currently receiving ?

Yes

Partially

Not at all

Please comment.

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* 19. Would you recommend Kitimat CDC services to your family and friends?

Yes

Please say why or why not.

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* 1. How did you find out about our programs and services?

Question Title

* 2. Did you have any challenges in accessing services?

Question Title

* 3. How would you rate the effectiveness of the Kitimat CDC in the following areas?

Question Title

* 4. Were choices of services fully explained to you?

Question Title

* 5. How well do Kitimat CDC staff and services support your child and family in the following areas?

Question Title

* 6. Do you feel that Kitimat CDC staff who worked with your child/family worked together as a team? In other words, do you feel the team is planning together so they all are working in the same direction ?

Question Title

* 7. Was the information you were given consistent between staff members?

Question Title

* 8. How satisfied are you that you have been a "partner" with the staff in addressing your needs or your child's needs?

Question Title

* 9. To what level did the staff you worked with look at the needs of the "whole"child and their family? (e.g.physical, emotional, social needs).

Question Title

* 10. Do you know who is your service coordinator?

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* 11. Did you participate in the development of your child's service plan?

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* 12. If you have a concern are you aware of our complaint policy and procedure?

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* 13. If you shared a concern/complaint did you feel supported by staff to help you resolve the concern/complaint to your satisfaction.

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* 14. How would you describe the efforts of the Kitimat CDC in promoting and advocating for services?

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* 15. How would you rate the Kitimat CDC and our services in being inclusive?

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* 16. Did the services at the Kitimat CDC help you link or meet with other parents?

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* 17. Do you think the services provided by the Kitimat CDC meets or met the needs of your child and family and contributed to your child's overall development?

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* 18. Are you happy with the service you received or are currently receiving ?

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* 19. Would you recommend Kitimat CDC services to your family and friends?

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* 20. What could we do better?

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* 21. When completing this questionnaire did you have any other information you would like to share with us?

* 6.
Do you feel that Kitimat CDC staff who worked with your child/family worked together as a team? In other words, do you feel the team is planning together so they all are working in the same direction ?