Patient Experience Survey 2020

At Primary Health Solutions, our mission is to improve community wellness through access to quality, affordable, integrated primary healthcare. We value our patients and want our efforts to reflect our commitment to excellence, respect and compassion. This is our promise to you, and would like for you to tell us how we are delivering on that promise. Would you please help us by rating your satisfaction with the following elements of your PHS patient experience.

Question Title

* 1. Where was your most recent visit?

Question Title

* 2. What is the best time for you to have an appointment?

Question Title

* 3. The front desk was kind and informative.

Question Title

* 4. The communication with the provider answered your questions.

Question Title

* 5. How long did you wait to be called back from the exam room from your scheduled appointment time?

Question Title

* 6. The resources and/or education provided will help me to better take care of myself.

Question Title

* 7. Overall experience at your last visit to PHS

Question Title

* 8. Have you ever skipped an appointment because of the ability to pay?

Question Title

* 9. Was there a star performer at your visit? If so, who?

Question Title

* 10. If you would like to provide any additional information for the above questions, please comment.

Question Title

* 11. Please provide your contact information if you want to be contacted.

 
Thank you for taking the time to tell us about your experience. The information that we receive helps us to celebrate the things we do well and improve where we need to. Our hope is that you feel confident in the care you are receiving. We want to be your medical home, providing for all of your medical, dental, vision and behavioral health care needs. Thank you for allowing us the
opportunity to serve you.

PHS Admin
300 High Street, 4th Floor
Hamilton, OH 45011
513-454-1460

T