Navigator Community Engagement Insight Survey

1.What can Healthfirst do to better support your needs?
2.How often do you get calls from clients expressing an issue?
3.Where do you refer a client when they need assistance?
4.Were you aware that Healthfirst has a mobile app available for members?
5.What are the most common issues clients experience?
6.Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?
7.Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?
8.Do new clients report to you that the wrong PCP was assigned?
9.Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?