Skip to content
Navigator Community Engagement Insight Survey
What can Healthfirst do to better support your needs?
Provides Member Services support.
Provides HealthFirst Products updates.
How often do you get calls from clients expressing an issue?
Where do you refer a client when they need assistance?
Member service contact center
NYSOH contact center (New York State of Health)
Local Community Offices
Were you aware that Healthfirst has a mobile app available for members?
What are the most common issues clients experience?
Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?
Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?
Do new clients report to you that the wrong PCP was assigned?
Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?