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Navigator Community Engagement Insight Survey
Question Title
1.
What can Healthfirst do to better support your needs?
Provides Member Services support.
Provides HealthFirst Products updates.
Question Title
2.
How often do you get calls from clients expressing an issue?
Daily
Weekly
Bi-weekly
Monthly
Question Title
3.
Where do you refer a client when they need assistance?
Member service contact center
NYSOH contact center (New York State of Health)
Local Community Offices
Question Title
4.
Were you aware that Healthfirst has a mobile app available for members?
Yes
No
Question Title
5.
What are the most common issues clients experience?
PCP changes
ID card
Prescriptions
Premium Payments
Claims
Authorizations
Question Title
6.
Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?
Yes
No
Question Title
7.
Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?
Yes
No
Question Title
8.
Do new clients report to you that the wrong PCP was assigned?
Yes
No
Question Title
9.
Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?
Yes
No