Navigator Community Engagement Insight Survey

Question Title

1.What can Healthfirst do to better support your needs?

Provides Member Services support.

Provides HealthFirst Products updates.

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2.How often do you get calls from clients expressing an issue?

Daily

Weekly

Bi-weekly

Monthly

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3.Where do you refer a client when they need assistance?

Member service contact center

NYSOH contact center (New York State of Health)

Local Community Offices

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4.Were you aware that Healthfirst has a mobile app available for members?

Yes

No

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6.Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?

Yes

No

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7.Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?

Yes

No

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8.Do new clients report to you that the wrong PCP was assigned?

Yes

No

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9.Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?

Yes

No