1.What can Healthfirst do to better support your needs?

Provides Member Services support. 

Provides HealthFirst Products updates.

2.How often do you get calls from clients expressing an issue?

Daily

Weekly 

Bi-weekly

Monthly

3.Where do you refer a client when they need assistance?

Member service contact center

NYSOH contact center (New York State of Health)

Local Community Offices

4.Were you aware that Healthfirst has a mobile app available for members?

Yes

No

5.What are the most common issues clients experience?

PCP changes

ID card

Prescriptions

Premium Payments 

Claims

Authorizations

6.Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?

Yes

No

7.Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?

Yes

No

8.Do new clients report to you that the wrong PCP was assigned?

Yes

No

9.Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?

Yes

No