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Navigator Community Engagement Insight Survey
1.
What can Healthfirst do to better support your needs?
Provides Member Services support.
Provides HealthFirst Products updates.
2.
How often do you get calls from clients expressing an issue?
Daily
Weekly
Bi-weekly
Monthly
3.
Where do you refer a client when they need assistance?
Member service contact center
NYSOH contact center (New York State of Health)
Local Community Offices
4.
Were you aware that Healthfirst has a mobile app available for members?
Yes
No
5.
What are the most common issues clients experience?
PCP changes
ID card
Prescriptions
Premium Payments
Claims
Authorizations
6.
Have you utilized the HF Provider Look up tool to confirm a provider's In-Network with HF?
Yes
No
7.
Have you received calls from clients to advice that they have not received their ID Card/Welcome Kit?
Yes
No
8.
Do new clients report to you that the wrong PCP was assigned?
Yes
No
9.
Are you aware of the HF Drugs Formulary to confirm certain medication is covered by HF?
Yes
No