CPA Lab Satisfaction Survey

Please rate your overall satisfaction with CPA Lab.

Very poor   Poor   Fair   Good   Very good
1.Timeliness of CPA Lab response
Very Poor
Poor
Fair
Good
Very Good
2.Quality of lab test information provided
Very Poor
Poor
Fair
Good
Very Good
3.Courtesy of CPA Lab staff
Very Poor
Poor
Fair
Good
Very Good
4.Overall clinical outcome of the service
Very Poor
Poor
Fair
Good
Very Good
5.Overall satisfaction with CPA Lab
Very Poor
Poor
Fair
Good
Very Good
6.If you answered “very poor” to any of the above, tell us more about your experience.
Please rate your satisfaction with CPA Lab on courier services.

Very poor   Poor   Fair   Good   Very good
7.Pickup times are appropriate.
Very Poor
Poor
Fair
Good
Very Good
8.Supplies provided by CPA Lab are delivered promptly and accurately.
Very Poor
Poor
Fair
Good
Very Good
9.Courier is friendly, pleasant and professional.
Very Poor
Poor
Fair
Good
Very Good
10.If you answered “very poor” to any of the above, tell us more about your experience.
Please rate your satisfaction with CPA Lab on report delivery.

Very poor   Poor   Fair   Good   Very good
11.Faxed reports are sent when expected.
Very Poor
Poor
Fair
Good
Very Good
12.Reports sent to “copy to” locations are routed appropriately.
Very Poor
Poor
Fair
Good
Very Good
13.If you answered “very poor” to any of the above, tell us more about your experience.