Exit 2021 Community Survey Thank you for taking the time to provide feedback on your experience at Menlo Swim and Sport.We're always looking to improve our services and we value your input. All answers are optional, the more information you provide, the better. Thank you again! Question Title * 1. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 94025 or 94301) Question Title * 2. In 2021, which Menlo Swim and Sport program(s) did you and/or your family participate? (Choose all that apply) Menlo Swim School Camp Menlo Day Camps Menlo Aquatics Swim and Polo Menlo Masters Swimming Aqua Fit Water Exercise Swim Pro Lessons Team Sheeper Triathlon Team Lap Swimming Open Swimming Tennis Lessons None Other (please specify) Question Title * 3. How do you find out about new programs at Menlo Swim and Sport? Email from Menlo Swim and Sport Monthly e-Newsletters Posters and flyers in the lobby Online advertising (Google) Social Media including Facebook, Instagram, Twitter, Yelp Other (please specify) Question Title * 4. As a direct result of participating at the pool, I (or my child) feel closer to my community. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Comments Question Title * 5. My (or my child’s) participation in aquatics programs supports a healthy lifestyle. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Comments Question Title * 6. My participation (or my child’s participation) in aquatics programs contributes to my (child’s) individual growth and development. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Comments Question Title * 7. In 2021, were you applicable for any Youth Scholarships from the Beyond Barrier Athletic Foundation? Yes No Comments Question Title * 8. Given our current safety protocols, overall how safe do you feel using the aquatic facility during Covid-19? Extremely Safe Safe Neither Safe or Unsafe Unsafe Extremely Unsafe Comments Question Title * 9. Overall, how satisfied are you with our Lifeguards? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 10. Overall, how satisfied are you with our level of communication at Menlo Swim & Sport? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 11. Overall, how satisfied are you with our online presence and website experience? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 12. Overall, how satisfied are you with our front desk service? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 13. Overall, how satisfied are you with our Customer Service? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 14. Overall, how satisfied are you with our water quality consistency in the pools? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 15. Overall, how satisfied are you with deck and general cleanliness of the facility outside? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 16. Overall, how satisfied are you with locker rooms and showers in terms of cleanliness, amenities and space? Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Comments Question Title * 17. Considering your experience with Menlo Swim and Sport, how likely are you to recommend Menlo Swim and Sport to a friend? (0 is not at all likely, 10 is extremely likely) Not at All Likely (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely Likely (10) Question Title * 18. What can we do to improve your experience at Menlo Swim & Sport? Next