ARP CLIENT SATISFACTION SURVEY

Alison Ross Photography Client Satisfaction Survey

As the owner of Alison Ross Photography, I want to thank you for giving me the opportunity to capture your portraits. Please take a few minutes to complete this client satisfaction survey. Your answers are confidential, anonymous, and will be used to better my services. I sincerely appreciate your business and want to make sure I meet your expectations as your family photographer.

Upon completing this survey, you will receive a complimentary gift you may use towards your next ARP session. I do hope that you will accept this as a token of my appreciation for your time and loyalty.

Question Title

* 1. How did you hear of Alison Ross Photography?

Friend/Family Referral

Google/Web Search

Social Media

Other (please specify)

Question Title

* 2. These next questions are in regards to your consultation.

	Yes	No
Were all of your questions answered during your consultation?	Were all of your questions answered during your consultation? Yes	Were all of your questions answered during your consultation? No
Were you informed of your package choices?	Were you informed of your package choices? Yes	Were you informed of your package choices? No
Were you informed on what your chosen package included?	Were you informed on what your chosen package included? Yes	Were you informed on what your chosen package included? No
Were you informed on any further optional costs?	Were you informed on any further optional costs? Yes	Were you informed on any further optional costs? No

Question Title

* 3. After your photo session, did you feel that you were well-informed of the process of viewing, ordering, and receiving your photos?

Yes

No (please specify)

Question Title

* 4. What changes, if any, could be made to our process of viewing, ordering, and receiving your photos?

Nothing, the process was easy to understand and navigate.

Other (please specify)

Question Title

* 5. Do you feel the price point accurately reflects the quality of your experience/end product?

Yes

Unsure (please specify)

Question Title

* 6. What aspects of ARP were you most satisfied with?

Creativity

Price

Quality of finished product

Friendliness

Customer Service

Quick Return

Entire Experience

Other (please specify)

Question Title

* 7. How could ARP make your experience better?

Question Title

* 8. The next couple of questions are in regards to your overall ARP experience.

	Poor	Fair	Average	Good	Excellent
Overall ARP session	Overall ARP session Poor	Overall ARP session Fair	Overall ARP session Average	Overall ARP session Good	Overall ARP session Excellent
Overall quality of the portraits received	Overall quality of the portraits received Poor	Overall quality of the portraits received Fair	Overall quality of the portraits received Average	Overall quality of the portraits received Good	Overall quality of the portraits received Excellent

Question Title

* 9. The next questions are in regards to future business with ARP.

	Yes	No
Would you use ARP again for your photography needs?	Would you use ARP again for your photography needs? Yes	Would you use ARP again for your photography needs? No
Would you recommend ARP to family/friends?	Would you recommend ARP to family/friends? Yes	Would you recommend ARP to family/friends? No

Why or why not? (please specify)

Question Title

* 10. Please provide your email address if you would like to take advantage of our complimentary gift to thank you for your time in providing feedback!