TCHD 2019 Agency Survey Veterans Question Title * 1. Were you greeted in a professional manner? Yes No OK Question Title * 2. Did you have enough privacy when speaking with the counselor? Yes No N/A OK Question Title * 3. How would you rate today's visit? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied OK Question Title * 4. What would have made your visit better for you? (Name/phone # optional) OK Question Title * 5. Did you have an appointment or walk-in for services? Appointment Walk-In OK Question Title * 6. How long did you have to wait before being seen by VA Staff? 5 Minutes 10 Minutes 15 Minutes 20 Minutes or longer Seen before my appointment time Seen on time OK Question Title * 7. What hours of service would better meet your needs? Early Morning (6 a.m. - 8 a.m.) Mornings (8 a.m. - Noon) Afternoons (Noon - 4 p.m.) Evenings (4 p.m. - 6 p.m.) Saturdays (9 a.m. - Noon) OK Question Title * 8. Have you ever used the VA van? Yes No OK Question Title * 9. If yes, how easy was it to schedule a ride? Very easy Easy Difficult Very Difficult OK Question Title * 10. What would have made your ride better for you? OK Question Title * 11. How did you hear about us? Friend/Family Radio Newspaper OK Question Title * 12. Other (please specify): OK Question Title * 13. How do you stay up-to-date with information? Friend/Family Radio Newspaper TV OK Question Title * 14. Other (please specify): OK Question Title * 15. How would you like us to keep you updated on VA information? OK DONE