Brock Fire Department has a proud tradition of assisting residents and effectively responding to emergency situations.

The Brock Fire Department is made up of one full-time fire chief, one full-time deputy chief, one part-time chief training officer, and 80 volunteer firefighters. The Department responds to approximately 300 emergency incidents each year from three fire stations.

In our ongoing efforts to ensure that we are meeting the needs of our community, we are creating a 10-year community-driven fire master plan to guide operational improvements and enhance how the service is provided throughout the community.

To accomplish this, we have engaged Emergency Management & Training Inc. (EMT), to assist us with this initiative. EMT is a local consulting firm that has worked with many fire departments in developing their master fire plans, station assessments, and fire service reviews. Therefore, most of all, we need your help. Please take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents. 

Please complete the survey by June 14th, 2019 on Survey Monkey.

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* 1. What is your general impression of the Brock Fire Department in relation to its level of professionalism, community safety, education and fire prevention awareness programs?

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* 2. Have you been approached by Brock Fire Department staff in relation to their Smoke Alarm Program, and if so, how did you find this interaction?

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* 3. How important are the following statements to you:

  Extremely important Very important Important Not very important Not important at all
How quickly the Fire Department gets to me if I have an emergency
Whether the Fire Department will visit my home to give me safety advice and/or fit smoke alarms
How much the fire services costs me as a tax payer
How well the Fire Department works with other agencies to provide wider community safety services
How often the Fire Department consults me about their services
How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning)
How visible the Fire Department is at local community events
Contacting assistance services after an emergency, as required
Timeliness to any request for services or assistance from the Fire Department
Purchasing and maintaining new and applicable equipment
Continued and relevant training

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* 4. What do you think are the top three issues facing our fire service today?

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* 5. There are nine core services delivered by the Brock Fire Department. Which services are most important to you? Please rank in order of priority from 1 (most important) to 9 (least important). Please use each number only once and use all nine numbers.

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next 10 years, if you could implement up to three things to improve how the current services are provided by the Brock Fire Department, what would those things be?

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* 8. Have you directly received service from the Brock Fire Department?

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* 9. Could you share some details of your experience and any recommendations for service improvements?

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* 10. Would you be willing to participate in a special focus group to discuss improvements to the fire service?

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* 11. If yes, please provide your name and contact information so we can get in touch with you about participating in the focus group.

Thank you for completing this survey. Your feedback is greatly appreciated and will help to shape future service delivery efforts.
 
If you have any questions about this survey, please e-mail Lyle Quan, Consultant for Emergency Management & Training Inc. at lquan@emergencymgt.com  

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