Encore Cruises – Regent Seven Seas Cruises

The survey aims to assess the current state of the cruising market and gather insights to improve the services provided by Encore Cruises. It also seeks to understand your knowledge and perception of Regent Seven Seas Cruises specifically. By gathering feedback and opinions, the survey helps Encore Cruises gain a better understanding of the travel industry and identify areas where we can enhance our offerings to better serve you and your customers, including providing a more tailored booking experience.

Encore Cruises has specialised in Regent Seven Seas Cruises for the past 26 years.

Regent have always been absolute when it comes to luxury cruising and is known for their commitment to inclusivity and providing an unrivalled luxury experience. Nowhere is it truer than aboard a luxury cruise that the journey becomes the destination. Ample personal space, exquisite restaurants, a plethora of lounges and social spaces; every aspect of Regent’s luxurious fleet is designed and crafted to perfection with one thing in mind: your clients.

Thank you for taking the time to complete this survey.

You could WIN... 1 of 4 x R2 500 cash vouchers!

The survey will run from 07 November-31 December 2023. All participants will be entered into the prize draw.

The winners will be drawn at random and announced on 08 January 2024 on Travelinfo’s Agents Only section.

GOOD LUCK!

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* 1. Personal details

Name and Surname

Agency/Company

Job title/Position

Telephone

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* 2. Have you heard of Regent Seven Seas Cruises?

Yes

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* 3. If you are familiar with Regent Seven Seas Cruises, what do you find most appealing/appealing/least appealing?

	Most appealing	Appealing	Least appealing
Inclusive shore excursions	Inclusive shore excursions Most appealing	Inclusive shore excursions Appealing	Inclusive shore excursions Least appealing
Smaller ships	Smaller ships Most appealing	Smaller ships Appealing	Smaller ships Least appealing
Fine dining and culinary experiences	Fine dining and culinary experiences Most appealing	Fine dining and culinary experiences Appealing	Fine dining and culinary experiences Least appealing
All-suite accommodation	All-suite accommodation Most appealing	All-suite accommodation Appealing	All-suite accommodation Least appealing
Personalised service	Personalised service Most appealing	Personalised service Appealing	Personalised service Least appealing
Excellent customer satisfaction and retention	Excellent customer satisfaction and retention Most appealing	Excellent customer satisfaction and retention Appealing	Excellent customer satisfaction and retention Least appealing
Travel agent support and resources	Travel agent support and resources Most appealing	Travel agent support and resources Appealing	Travel agent support and resources Least appealing
Commission	Commission Most appealing	Commission Appealing	Commission Least appealing

Other (please specify)

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* 4. Have you sold a Regent Seven Seas Cruises holiday?

Yes, I have made more than one booking this year

Yes, I have made a booking this year

Yes, I have made bookings in the past

No not yet

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* 5. How much of your overall holiday bookings are luxury holidays?

100%

More than 50%

Between 25% and 50%

Less than 25%

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* 6. How much of your overall holiday bookings are for a cruise?

100%

More than 50%

Between 25% and 50%

Less than 25%

I don’t currently sell cruise holidays

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* 7. If you do sell cruises, what percentage of the cruise bookings that you-/-your company make(s) are with the following cruise lines?

	Less than 25%	From 25-50%	More than 50%	100%
Silversea Cruises	Silversea Cruises Less than 25%	Silversea Cruises From 25-50%	Silversea Cruises More than 50%	Silversea Cruises 100%
MSC	MSC Less than 25%	MSC From 25-50%	MSC More than 50%	MSC 100%
Princess Cruises	Princess Cruises Less than 25%	Princess Cruises From 25-50%	Princess Cruises More than 50%	Princess Cruises 100%
NCL	NCL Less than 25%	NCL From 25-50%	NCL More than 50%	NCL 100%
Azamara	Azamara Less than 25%	Azamara From 25-50%	Azamara More than 50%	Azamara 100%
Cunard	Cunard Less than 25%	Cunard From 25-50%	Cunard More than 50%	Cunard 100%
Celebrity Cruises	Celebrity Cruises Less than 25%	Celebrity Cruises From 25-50%	Celebrity Cruises More than 50%	Celebrity Cruises 100%
Regent Seven Seas Cruises	Regent Seven Seas Cruises Less than 25%	Regent Seven Seas Cruises From 25-50%	Regent Seven Seas Cruises More than 50%	Regent Seven Seas Cruises 100%
Seabourn	Seabourn Less than 25%	Seabourn From 25-50%	Seabourn More than 50%	Seabourn 100%
Uniworld	Uniworld Less than 25%	Uniworld From 25-50%	Uniworld More than 50%	Uniworld 100%
Expedition Cruises	Expedition Cruises Less than 25%	Expedition Cruises From 25-50%	Expedition Cruises More than 50%	Expedition Cruises 100%

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* 8. Do you feel you have enough knowledge to confidently promote and sell Regent Seven Seas Cruises?

Yes

Somewhat, but I would like additional training and support

Not sure

No, I really need training and support

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* 9. Which of the following resources would you say are essential in helping you book/sell cruises for Regent? Please select the TOP 5

Webinars

Online education programmes (online training or certification programmes)

Visiting an industry event

Ship visits

My personal experience sailing on the product

In-office training or visits

Videos from cruise lines

Local lunch or dinner presentations

Digital advertising

Online marketing website with tools that allow you to customise flyers, co-op ads, emails, banner ads, etc.

Email from your sales manager

Telephone contacts from sales manager

Cruise line website

Travel adviser website/portal

Assets to help you sell on your social media channels.

Social media (Facebook, Twitter, Blogs etc.) from the cruise line

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* 10. What is your preferred method of keeping up to date with cruise line news? Select all that apply.

My salesperson (in-person)

Webinars

Social media

My salesperson (E-mail)

My salesperson (Phone)

Other (please specify)

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* 11. How do you prefer to advertise your business and holiday offerings?

Brochures and mailings

Social media

Events

Networking

Web/digital activity

Word of mouth

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* 12. What barriers do you feel prevent you from selling more Regent Seven Seas Cruises holidays?

Lack of knowledge

Pricing and affordability concerns

Our customer demographic and or lack of client interest

Marketing tools

Itineraries

Prefer other cruise lines

Other (please specify)

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* 13. What factors influence your choice of cruise lines for client bookings?

Price

Reputation and reviews

Destination and itinerary options

Inclusions and amenities

Agent incentives and/or commissions

Client preferences

Other (please specify)

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* 14. What can Regent Seven Seas Cruises do to make it more attractive for you to book their cruises for your clients?

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* 15. Would you be interested in participating in future training and/or event opportunities?

Yes

Maybe

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* 16. Is there any additional information, feedback or suggestions you would like to provide us with?

Thank you for your feedback. We appreciate your input.

Please click ‘Done’ below to submit your answers and entry into the prize draw!