Glenn County Health and Human Services is seeking your input as we develop and plan for implementing the Family Urgent Response System (FURS) hotline services and mobile response which will begin in Spring, 2021

FURS will include the following services:
- A toll-free statewide hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma. CDSS will be contracting with a community partner to manage the statewide hotline. The hotline staff will not be state or county staff.
- If needed, County Mobile Response System and Stabilization Teams are also available 24 hours a day, 7 days a week to provide in-home de-escalation, stabilization, conflict resolution, and support services and resources and ongoing support services beyond the initial mobile response. A caregiver, child, or youth can decline a warm handoff to mobile response if they feel they have received the support they needed over the phone through the statewide hotline.
-Hotline and mobile response staff trained in working with children and families who have experienced trauma. The hotline and mobile response teams will not include law enforcement.
THANK YOU!!

Question Title

* 1. Are you a caregiver for a child or youth currently in foster care?

Question Title

* 2. Are you a caregiver for a child or youth who was previously in foster care?

Question Title

* 3. Were you a caregiver for a child or youth in foster care at some point in the past?

Question Title

* 4. What county are you currently living in?

Question Title

* 5. Have you ever been in a situation as a caregiver for a foster child or youth where you think you would have called the FURS hotline for help?

Question Title

* 6. If you would have called the FURS hotline for help, please briefly describe what was happening that would have prompted you to call:

Question Title

* 7. What type of assistance do you think you have wanted? (Select all that apply)

Question Title

* 8. When you were in that situation where you would have called the FURS hotline, did you contact or have contact with any of the following persons or agencies (Select all that apply)

Question Title

* 9. In thinking about the foster child(ren) or youth previously or currently placed in your home, did any of these challenges occur? (select all that apply)

Question Title

* 10. What time of the day were issues or conflicts most likely to occur:

Question Title

* 11. How often were there issues in your foster placement where help was needed?

Question Title

* 12. Which of these strategies would you find most effective to get information about FURS to children, youth and caregivers? (select all that apply)

Question Title

* 13. What challenges, fears, worries or concerns arise for you about calling the hotline or a mobile team response?

Question Title

* 14. What would help to mitigate or address those challenges, fears, worries or concerns?

Question Title

* 15. Would you be interested in having a former foster/ resource parent or parent partner employed as part of the county’s FURS Mobile Response team?

Question Title

* 16. What else would you want to share regarding how FURS should be implemented in Glenn County?

T