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* 1. How long have you been a Customer of Eurovision Media Services?

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* 2. How well are you aware of Eurovision Media Services?

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* 3. Based on your experience, how would you rate the quality of Eurovision Media Services?

  Excellent Very good Good Fair Poor Very poor Don't know/don't use
Overall service quality
Choice of available events and services
Value for money
Information about available events, origins and services
Time between ordering and confirmation
Online booking tools on Eurovision.net
Transmission management tools on Eurovision.net (dashboard with synopsis access)
Clarity of transactional emails (synopsis, booking acknowledgement)
Technical support
Our bookings desk staff (friendliness, efficiency, accessibility)
Our MCR (EVC) staff (friendliness, efficiency, accessibility)

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* 4. Considering your MOST RECENT service provided by Eurovision, how likely would you be to recommend the service to another organization? Please rate on a scale of 0-10, where 0 is not at all likely and 10 is extremely likely.

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* 5. Considering your COMPLETE EXPERIENCE with the Eurovision, how likely would you be to recommend the service to another organization? Please rate on a scale of 0-10, where 0 is not at all likely and 10 is extremely likely.

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* 6. What do we do really well? Please comment.

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* 7. What could we improve? Please comment.

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* 8. Thank you for taking the time to complete our Eurovision Customer Satisfaction Survey. Please be assured that your responses will be anonymous.

However, if you wish to leave your contact details to receive an answer to your comments or to receive further communication from Eurovision related to your interests, please fill in the form below:

THANK YOU!

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