Erie Events Patron Survey Erie Events Customer Feedback To help us maintain the highest caliber of service at Erie Events we ask that you please comment on your experience at our venue. Which venue did you attend an event? Question Title * 1. Which venue did you attend an event? Bayfront Convention Center Erie Insurance Arena Warner Theatre What event did you attend? Question Title * 2. What event did you attend? What is your age? Question Title * 3. What is your age? 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 and older What is your gender? Question Title * 4. What is your gender? Female Male Prefer Not Answer What is your Zip Code? Question Title * 5. What is your Zip Code? What is your approximate average household income? Question Title * 6. What is your approximate average household income? $0 - $24,999 $25,000 - $49,999 $50,000 - $74,999 $75,000 - $99,999 $100,000 and up Prefer Not Answer How did you acquire tickets to the event? Question Title * 7. How did you acquire tickets to the event? Purchased online via www.erieevents.com Purchased online from secondhand ticket site (Stub Hub, etc.) Purchased over the phone Purchased at the Box Office Purchased or part of a group ticket package Purchased tickets from Fan Club or VIP Package Season Ticket, PSL or Suite Holder Acquired through promotion Other or Non-Ticketed Event (please specify) Were the staff helpful and attentive? Question Title * 8. Were the staff helpful and attentive? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Box Office Staff Box Office Staff Very Satisfied Box Office Staff Satisfied Box Office Staff Dissatisfied Box Office Staff Very Dissatisfied Ushers Ushers Very Satisfied Ushers Satisfied Ushers Dissatisfied Ushers Very Dissatisfied Security Security Very Satisfied Security Satisfied Security Dissatisfied Security Very Dissatisfied Additional comments regarding arena staffing: How satisfied were you with the cleanliness of the facility? Question Title * 9. How satisfied were you with the cleanliness of the facility? Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A Exterior Exterior Very Satisfied Exterior Satisfied Exterior Dissatisfied Exterior Very Dissatisfied Exterior N/A Concourses Concourses Very Satisfied Concourses Satisfied Concourses Dissatisfied Concourses Very Dissatisfied Concourses N/A Restrooms Restrooms Very Satisfied Restrooms Satisfied Restrooms Dissatisfied Restrooms Very Dissatisfied Restrooms N/A Seating Area Seating Area Very Satisfied Seating Area Satisfied Seating Area Dissatisfied Seating Area Very Dissatisfied Seating Area N/A Additional comments regarding arena cleanliness: How satisfied were you with the concessions? Question Title * 10. How satisfied were you with the concessions? Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A Quality Quality Very Satisfied Quality Satisfied Quality Dissatisfied Quality Very Dissatisfied Quality N/A Service Service Very Satisfied Service Satisfied Service Dissatisfied Service Very Dissatisfied Service N/A Selection Selection Very Satisfied Selection Satisfied Selection Dissatisfied Selection Very Dissatisfied Selection N/A Additional comments regarding concessions: How would rate the ease of your experience? Question Title * 11. How would rate the ease of your experience? Very Easy Easy Challenging Difficult N/A Ability to Purchase Tickets Ability to Purchase Tickets Very Easy Ability to Purchase Tickets Easy Ability to Purchase Tickets Challenging Ability to Purchase Tickets Difficult Ability to Purchase Tickets N/A Available Parking Available Parking Very Easy Available Parking Easy Available Parking Challenging Available Parking Difficult Available Parking N/A Entering the Venue Entering the Venue Very Easy Entering the Venue Easy Entering the Venue Challenging Entering the Venue Difficult Entering the Venue N/A Finding Your Seat Finding Your Seat Very Easy Finding Your Seat Easy Finding Your Seat Challenging Finding Your Seat Difficult Finding Your Seat N/A Finding Restroom & Concessions Finding Restroom & Concessions Very Easy Finding Restroom & Concessions Easy Finding Restroom & Concessions Challenging Finding Restroom & Concessions Difficult Finding Restroom & Concessions N/A Additional comments regarding finding your way around the venue: Would you return to an event at an Erie Events venue? Question Title * 12. Would you return to an event at an Erie Events venue? Yes No Do you have any other comments, questions, or concerns? Question Title * 13. Do you have any other comments, questions, or concerns? If you would like to register to win a $100 Erie Events gift card, please sign in below. You will also be added to the Erie Events newsletter to receive updates on upcoming shows and events. (Information will not be shared) Question Title * 14. If you would like to register to win a $100 Erie Events gift card, please sign in below. You will also be added to the Erie Events newsletter to receive updates on upcoming shows and events. (Information will not be shared) Email Address Question Title Done
