CustomerSatisfaction - Environmental Health Service

1. Customer Satisfaction - Environmental Health

Thank you very much for using one of our services. We do hope that you are satisfied with the service we have provided.
In order to help us improve our service, we would be very grateful if you would take a little time to answer the following questions.

Question Title

* 1. Service

Pest Control / Dog Wardens / Animal Welfare

Licensing

Food Complaint / Health and Safety Complaint

Housing Complaint

Anti Social Behaviour / Noise / Enviro-Crime

Other (please specify)

Question Title

* 2. Overall were you satisfied with the service you received?

Very Satisfied

Fairly Satisfied

Fairly Dissatisfied

Very Dissatisfied

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* 3. Did you find it easy to contact the service you required.

YES

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* 4. Were the staff informative and polite through the process?

YES

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* 5. Do you consider we responded quickly enough?

Yes

Not Applicable

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* 6. Were you kept up to date with the progress of your enquiry / service request

YES

Not Applicable

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* 7. Did we resolve your problem

YES

Not Applicable

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* 8. If you paid a fee for the service do you consider that it was value for money?

Very good value

Good value

Poor value

Very poor value

Don't know

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* 9. We would welcome any comments which may help to improve our service

Question Title

* 10. Your Details

Data Protection Privacy Notice

The personal information you provide will only be used by Rushcliffe Borough Council, the Data Controller, in accordance with General Data Protection Regulation 2016/ Data Protection Act 2018 to: process your application, query or to provide a service that you are requesting or undertake a statutory function (also known as a ‘public task’) The basis for processing this information is to enable the council to undertake a public task or to provide the service that you are requesting. Your personal information will be included in a public register in accordance with our statutory responsibility.

Your personal data will be kept in accordance with the Council’s retention policy and schedule. Details of which can be found on the Council’s website at http://www.rushcliffe.gov.uk/retention_schedule/

In accordance with GDPR you have a right to:
- have a copy of the personal information that we hold about you. Details of how to obtain this are available at http://www.rushcliffe.gov.uk/foi
- Request that your personal data be corrected or completed.
- Complain to the Information Commissioner if you feel that your information is not being handled appropriately (https://ico.org.uk/)

You may also have a right to:
- have your personal data transferred (data portability).
- prevent automated processing and profiling.
- erasure (also known as the right to be forgotten).
- restrict processing.
- object to processing.

Your data protection rights are not absolute and in most cases are subject to the Council demonstrating compliance with other statutory legislation, for further information see http://www.rushcliffe.gov.uk/privacy/

For further details about how your personal information may be used or about your rights under data protection legislation, please contact the Council’s Data Protection Officer at -
By post: Data Protection Officer, Rushcliffe Borough Council, Rushcliffe Arena, Rugby Road, West Bridgford, Nottingham, NG2 7YG.
By email: customerservices@rushcliffe.gov.uk
By Telephone: 0115 981 9911

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