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MDS Enrolment Survey 2024

Life Approach
Listen to their needs
Identify in them by building rapport
Focus on meeting the needs
End with a positive note

For this enrollment call, we aim to understand the customer's thoughts, feelings, and experiences regarding the drum education and enrollment process at My Drum School during these initial weeks.

Please check the student tracking to find a detail you can compliment at the start of the call.

Focus of the Service Calls:
- Any Red Flags?
- MDS Room App Usage (Lesson Tracking, Drum Resources, Booking/Postponing Lessons)
- Inform about Additional Services (Rockschool Exams & Virtual Recitals)
- Inform about MDS News Channel
- Enrolment and Service Rating – Highly Important
1.Student's Full Name(Required.)
2.Educator's Name(Required.)
3.How has the lessons been for the student so far?(Required.)
4.Inform about MDS Room App (Lesson Tracking, Drum Resources, Booking/Postponing Lessons) - Please enter any details highlighted by the student here.(Required.)
5.Inform about Additional Services (Rockschool Exams & Virtual Recitals) - Please enter any details highlighted by the student here.(Required.)
6.Inform about MDS News Channel (Telegram & WhatsApp) - Please enter any details highlighted by the student here.(Required.)
7.On a scale of 1 to 10, with 1 being extremely poor and 10 being excellent, how would you rate the enrolment process, from the time you inquired to the start of your first lesson?(Required.)
1 - Extremely Poor
2
3
4
5
6
7
8
9
10 - Excellent
8.What is the main reason for this score?(Required.)
9.On a scale of 1 to 10, with 1 being extremely poor and 10 being excellent, how would you rate your overall lesson experience at My Drum School so far?(Required.)
1 - Extremely Poor
2
3
4
5
6
7
8
9
10 - Excellent
10.What is the main reason for this score?(Required.)
11.[Optional] Any further things to highlight about the school? (Positive/Negative Feedbacks)