Engineering Department Customer Service

Please tell us how our Engineering Department is doing and how we can do better...

Question Title

* 1. Who are you?

Development Application Contact Person (ex.: Engineer / Architect / Planner / Surveyor / etc.)

City of McKinney Resident

City of McKinney Business Owner

City of McKinney Property Owner

Other (please specify)

Question Title

* 2. What prompted your interaction with the Engineering Department?

I'm processing a development application (ex.: civil plans, tree preservation plan, screening and buffering, drainage study, etc.)

I needed assistance with matters related to my construction inspection.

I needed as-built information.

I had questions about construction activity on a specific property.

I had questions about traffic in the City.

I had questions about storm water and/or drainage.

I had questions about tree preservation.

I had questions about a City Council agenda item.

Other (please specify)

Question Title

* 3. What was the name of the Engineering Department employee(s) with whom you dealt?

Question Title

* 4. Were you able to get your needs addressed?

Yes

Please provide us with more details.

Question Title

* 5. If you called or emailed an Engineering Department employee, did you get a call and/or email back within one business day?

Yes

Not applicable

Question Title

* 6. Were you able to get your needs resolved in a reasonable amount of time?

Yes

Please provide us with more details.

Question Title

* 7. Before, during or after your interaction with the Engineering Staff, did you visit the Engineering Department's website? If so, what sections?

Engineering Department home page

Development Engineering page

Construction Inspections page

Forms and General Notes page

I did not utilize any Engineering Department websites

Other (please specify)

Engineering Department Customer Service

Please tell us how our Engineering Department is doing and how we can do better...

Question Title

* 1. Who are you?

Question Title

* 2. What prompted your interaction with the Engineering Department?

Question Title

* 3. What was the name of the Engineering Department employee(s) with whom you dealt?

Question Title

* 4. Were you able to get your needs addressed?

Question Title

* 5. If you called or emailed an Engineering Department employee, did you get a call and/or email back within one business day?

Question Title

* 6. Were you able to get your needs resolved in a reasonable amount of time?

Question Title

* 7. Before, during or after your interaction with the Engineering Staff, did you visit the Engineering Department's website? If so, what sections?

Question Title

* 8. Are there any changes that could be made to improve the Engineering Department's website?

Question Title

* 9. How could we have made your experience better and more productive?

Question Title

* 10. If you would like to discuss your experience with us further, please provide us with your name, email address and telephone number below.