Welcome to the Emerald Mountain Expressway Customer Experience Survey!

Thank you for taking the time to share your thoughts with us. Your feedback is invaluable in helping us enhance the services and experiences we provide at the Emerald Mountain Expressway. This survey will take less than 5 minutes to complete. Your responses will be used solely for the purpose of improving our services.

As a token of our appreciation, 5 winners will be randomly chosen in October for a Freedom Pass Account ($50 in value). Make sure to add your email address to the last question to enter the drawing!

We appreciate your participation and look forward to your insights!

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* 1. Travel Frequency: How often do you use the Emerald Mountain Expressway?

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* 2. Primary Payment Method: How do you typically pay for your toll?

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* 3. Purpose of Travel: What is the primary purpose of your trips through the Emerald Mountain Expressway?

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* 4. Industry: If commuting to work using the bridge, in which industry do you work?

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* 5. Leisure Activities: When you use the bridge for leisure, what are the primary activities you engage in? (Select all that apply)

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* 6. Party size: How many people are typically in your party, including yourself, when you cross the bridge?

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* 7. Residence: What County do you live in?

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* 8. Cash Customers: If you currently use cash to pay to use the bridge, what is the primary reason for this choice?

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* 9. Cashless Alternative: If the bridge were to stop accepting cash, I would:

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* 10. Satisfaction: How satisfied are you with your overall experience using the Emerald Mountain Expressway?

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* 11. Customer Service: How would you rate the customer service provided by the Emerald Mountain Expressway staff?

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* 12. Alternative Routes: When you choose not to use the Emerald Mountain Expressway, what are the main reasons? (Select all that apply)

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* 13. Demographics: What is your age group?

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* 14. Suggestions: What improvements would you like to see in the Emerald Mountain Expressway services?

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* 15. If you would like to be entered into the drawing for five (5) Freedom Pass accounts ($50 in value), please enter your email address:

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