Exit UK Support Survey Feedback we receive from our customers is critical for us to assess the quality of service that we provide. This greatly influences the future changes that we make to our products and services. This survey should only take less than one minute to complete.Please comment on the standard of service you receive from the Technical Support (help desk) team. Tick one box only per question: Question Title * 1. What is your name ? (optional) Question Title * 2. Overall, how satisfied or dissatisfied are you with our Edgecam Technical Support? Very Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Overall Satisfaction Overall Satisfaction Very Satisfied Overall Satisfaction Somewhat satisfied Overall Satisfaction Neither satisfied nor dissatisfied Overall Satisfaction Somewhat dissatisfied Overall Satisfaction Very dissatisfied Question Title * 3. How satisfied or dissatisfied are you with our initial response? Very Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Initial Response Initial Response Very Satisfied Initial Response Somewhat satisfied Initial Response Neither satisfied nor dissatisfied Initial Response Somewhat dissatisfied Initial Response Very dissatisfied Question Title * 4. How well did we do at answering your support request? Extremely well Very Well Somewhat well Not so well Not at all well Answer Answer Extremely well Answer Very Well Answer Somewhat well Answer Not so well Answer Not at all well Question Title * 5. How would you rate our engineer’s level of knowledge and quality of answers given? Excellent Above average Average Below average Poor Engineer’s Knowledge Engineer’s Knowledge Excellent Engineer’s Knowledge Above average Engineer’s Knowledge Average Engineer’s Knowledge Below average Engineer’s Knowledge Poor Question Title * 6. How would you rate our Customer Portal for logging your support requests? Excellent Above average Average Below average Poor Customer Portal Customer Portal Excellent Customer Portal Above average Customer Portal Average Customer Portal Below average Customer Portal Poor Question Title * 7. How do you prefer to contact us for Technical Support? Customer Portal Email Telephone Other (please specify) Question Title * 8. How do you prefer us to support you? Email & Portal with Data Telephone Only Remote Support & Telephone Other (please specify) Question Title * 9. Do you have any other comments? We welcome your feedback Done
