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UK Support Survey

Feedback we receive from our customers is critical for us to assess the quality of service that we provide. This greatly influences the future changes that we make to our products and services. This survey should only take less than one minute to complete.

Please comment on the standard of service you receive from the Technical Support (help desk) team. Tick one box only per question:
1.What is your name ? (optional)
2.Overall, how satisfied or dissatisfied are you with our Edgecam Technical Support?(Required.)
Very Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Overall Satisfaction
3.How satisfied or dissatisfied are you with our initial response?(Required.)
Very Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Initial Response
4.How well did we do at answering your support request?(Required.)
Extremely well
Very Well
Somewhat well
Not so well
Not at all well
Answer
5.How would you rate our engineer’s level of knowledge and quality of answers given?(Required.)
Excellent
Above average
Average
Below average
Poor
Engineer’s Knowledge
6.How would you rate our Customer Portal for logging your support requests?(Required.)
Excellent
Above average
Average
Below average
Poor
Customer Portal
7.How do you prefer to contact us for Technical Support?(Required.)
8.How do you prefer us to support you?(Required.)
9.Do you have any other comments? We welcome your feedback
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