Eastham Market Study Business Survey

The purpose of this survey is to help the Town of Eastham identify market trends, opportunities, and needs to guide current and future economic development efforts. Your participation is valuable as it provides feedback to the Town about your experiences owning and/or operating a business in Eastham. Survey responses are anonymous unless you opt to identify your business. Please note this survey is specifically intended for Eastham business and commercial property owners/managers, and pertains to Town-wide business and economic development issues.

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* 1. What category best describes your business?

Agriculture or Fishing

Construction

Manufacturing or Food Processing

Retail Trade

Professional Services

Education

Health Care

Childcare

Arts, Entertainment, or Recreation

Hotel

Short-term Rental

Restaurant or Food Service

Other (please specify)

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* 2. How long has your business been in operation?

Under 1 year

1-5 years

6-10 years

11-20 years

Over 20 years

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* 3. Where is your business located?

Along Route 6, south of Old Orchard Rd

Along Route 6, between Old Orchard Rd and Massasoit Rd

Along Route 6, between Massasoit Rd and Brackett Rd

Along Route 6, between Brackett Rd and Railroad Ave

Along Route 6, between Railroad Ave and Eastham-Wellfleet Town line

Another location/area (please specify):

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* 4. During what months does your business operate? (check all that apply)

January

February

March

April

May

June

July

August

September

October

November

December

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* 5. How many people does your business employ?

Full time

Part time

Seasonal

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* 6. What is your client base?

	Significant Share	Moderate Share	Small Share	None
Full time local residents	Full time local residents Significant Share	Full time local residents Moderate Share	Full time local residents Small Share	Full time local residents None
Part time/seasonal residents	Part time/seasonal residents Significant Share	Part time/seasonal residents Moderate Share	Part time/seasonal residents Small Share	Part time/seasonal residents None
Other local businesses	Other local businesses Significant Share	Other local businesses Moderate Share	Other local businesses Small Share	Other local businesses None
Tourists	Tourists Significant Share	Tourists Moderate Share	Tourists Small Share	Tourists None
Off Cape residents or businesses	Off Cape residents or businesses Significant Share	Off Cape residents or businesses Moderate Share	Off Cape residents or businesses Small Share	Off Cape residents or businesses None
Non-geographically specified consumers or businesses	Non-geographically specified consumers or businesses Significant Share	Non-geographically specified consumers or businesses Moderate Share	Non-geographically specified consumers or businesses Small Share	Non-geographically specified consumers or businesses None

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* 7. In what type of space is your business located?

Owned commercial space

Leased commercial space

Home-based

Other (please specify)

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* 8. How many square feet does your business occupy?

Indoor space

Outdoor space

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* 9. Are your current facilities adequate? (Check all that apply)

Yes, we have enough space.

No, we do not have enough indoor space.

No, we do not have enough outdoor space.

We do not have enough parking.

The building or site condition is substandard.

The location of my space is not suitable.

If your facilities are substandard or unsuitable, please explain:

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* 10. Do you have plans to expand or reduce operations for your business in the foreseeable future?

I plan to expand products/services or square footage.

I plan to expand products/services or square footage outside of Eastham.

I plan to reduce products/services or square footage.

I plan to move my business outside of Eastham.

I don't have any plans for changes.

I plan to make other improvements or changes.

If you have plans to expand, reduce, or change operations, please explain:

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* 11. How has COVID-19 impacted your business?

Little or no impact

Experienced temporary closure, reduction of business, or loss of revenue, but anticipate full recovery

Experienced temporary closure, reduction of business, or loss of revenue, and unsure of future recovery

Have closed or plan to close permanently

Other (please specify)

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* 12. Please rate the degree to which you are experiencing the following business challenges:

	Major Challenge	Minor Challenge	No Challenge	Not Applicable
Conflict with neighboring property owners	Conflict with neighboring property owners Major Challenge	Conflict with neighboring property owners Minor Challenge	Conflict with neighboring property owners No Challenge	Conflict with neighboring property owners Not Applicable
Difficulty recruiting or retaining employees	Difficulty recruiting or retaining employees Major Challenge	Difficulty recruiting or retaining employees Minor Challenge	Difficulty recruiting or retaining employees No Challenge	Difficulty recruiting or retaining employees Not Applicable
Expensive or unavailable utilities	Expensive or unavailable utilities Major Challenge	Expensive or unavailable utilities Minor Challenge	Expensive or unavailable utilities No Challenge	Expensive or unavailable utilities Not Applicable
Expensive rent	Expensive rent Major Challenge	Expensive rent Minor Challenge	Expensive rent No Challenge	Expensive rent Not Applicable
Expensive shipping or transportation fees	Expensive shipping or transportation fees Major Challenge	Expensive shipping or transportation fees Minor Challenge	Expensive shipping or transportation fees No Challenge	Expensive shipping or transportation fees Not Applicable
Expensive taxes or regulatory fees	Expensive taxes or regulatory fees Major Challenge	Expensive taxes or regulatory fees Minor Challenge	Expensive taxes or regulatory fees No Challenge	Expensive taxes or regulatory fees Not Applicable
Not enough traffic/visibility	Not enough traffic/visibility Major Challenge	Not enough traffic/visibility Minor Challenge	Not enough traffic/visibility No Challenge	Not enough traffic/visibility Not Applicable
Out of town competition	Out of town competition Major Challenge	Out of town competition Minor Challenge	Out of town competition No Challenge	Out of town competition Not Applicable
Poor building or site conditions	Poor building or site conditions Major Challenge	Poor building or site conditions Minor Challenge	Poor building or site conditions No Challenge	Poor building or site conditions Not Applicable
Restrictive business/permitting regulations (local)	Restrictive business/permitting regulations (local) Major Challenge	Restrictive business/permitting regulations (local) Minor Challenge	Restrictive business/permitting regulations (local) No Challenge	Restrictive business/permitting regulations (local) Not Applicable
Restrictive business/permitting regulations (state or other)	Restrictive business/permitting regulations (state or other) Major Challenge	Restrictive business/permitting regulations (state or other) Minor Challenge	Restrictive business/permitting regulations (state or other) No Challenge	Restrictive business/permitting regulations (state or other) Not Applicable
Excessive traffic or challenging circulation	Excessive traffic or challenging circulation Major Challenge	Excessive traffic or challenging circulation Minor Challenge	Excessive traffic or challenging circulation No Challenge	Excessive traffic or challenging circulation Not Applicable
Other (please explain)	Other (please explain) Major Challenge	Other (please explain) Minor Challenge	Other (please explain) No Challenge	Other (please explain) Not Applicable

Other (please specify)

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* 13. How strongly do you agree or disagree with the following statements?

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree	Not Applicable
I always try to buy products and services locally.	I always try to buy products and services locally. Strongly Agree	I always try to buy products and services locally. Somewhat Agree	I always try to buy products and services locally. Somewhat Disagree	I always try to buy products and services locally. Strongly Disagree	I always try to buy products and services locally. Not Applicable
I always direct customers to other Eastham businesses.	I always direct customers to other Eastham businesses. Strongly Agree	I always direct customers to other Eastham businesses. Somewhat Agree	I always direct customers to other Eastham businesses. Somewhat Disagree	I always direct customers to other Eastham businesses. Strongly Disagree	I always direct customers to other Eastham businesses. Not Applicable
I seek ways to cooperate with complementary Eastham businesses.	I seek ways to cooperate with complementary Eastham businesses. Strongly Agree	I seek ways to cooperate with complementary Eastham businesses. Somewhat Agree	I seek ways to cooperate with complementary Eastham businesses. Somewhat Disagree	I seek ways to cooperate with complementary Eastham businesses. Strongly Disagree	I seek ways to cooperate with complementary Eastham businesses. Not Applicable
The existing business mix helps my business.	The existing business mix helps my business. Strongly Agree	The existing business mix helps my business. Somewhat Agree	The existing business mix helps my business. Somewhat Disagree	The existing business mix helps my business. Strongly Disagree	The existing business mix helps my business. Not Applicable
The look and feel of Eastham helps my business.	The look and feel of Eastham helps my business. Strongly Agree	The look and feel of Eastham helps my business. Somewhat Agree	The look and feel of Eastham helps my business. Somewhat Disagree	The look and feel of Eastham helps my business. Strongly Disagree	The look and feel of Eastham helps my business. Not Applicable
My advertising helps my business.	My advertising helps my business. Strongly Agree	My advertising helps my business. Somewhat Agree	My advertising helps my business. Somewhat Disagree	My advertising helps my business. Strongly Disagree	My advertising helps my business. Not Applicable
My business is open when customers want to shop.	My business is open when customers want to shop. Strongly Agree	My business is open when customers want to shop. Somewhat Agree	My business is open when customers want to shop. Somewhat Disagree	My business is open when customers want to shop. Strongly Disagree	My business is open when customers want to shop. Not Applicable
Employees of my business show great customer service.	Employees of my business show great customer service. Strongly Agree	Employees of my business show great customer service. Somewhat Agree	Employees of my business show great customer service. Somewhat Disagree	Employees of my business show great customer service. Strongly Disagree	Employees of my business show great customer service. Not Applicable
Employees of my business are well-skilled.	Employees of my business are well-skilled. Strongly Agree	Employees of my business are well-skilled. Somewhat Agree	Employees of my business are well-skilled. Somewhat Disagree	Employees of my business are well-skilled. Strongly Disagree	Employees of my business are well-skilled. Not Applicable
Housing for employees is readily available.	Housing for employees is readily available. Strongly Agree	Housing for employees is readily available. Somewhat Agree	Housing for employees is readily available. Somewhat Disagree	Housing for employees is readily available. Strongly Disagree	Housing for employees is readily available. Not Applicable
Local Police protection is outstanding.	Local Police protection is outstanding. Strongly Agree	Local Police protection is outstanding. Somewhat Agree	Local Police protection is outstanding. Somewhat Disagree	Local Police protection is outstanding. Strongly Disagree	Local Police protection is outstanding. Not Applicable
Local fire protection is outstanding.	Local fire protection is outstanding. Strongly Agree	Local fire protection is outstanding. Somewhat Agree	Local fire protection is outstanding. Somewhat Disagree	Local fire protection is outstanding. Strongly Disagree	Local fire protection is outstanding. Not Applicable
Local waste management service is outstanding.	Local waste management service is outstanding. Strongly Agree	Local waste management service is outstanding. Somewhat Agree	Local waste management service is outstanding. Somewhat Disagree	Local waste management service is outstanding. Strongly Disagree	Local waste management service is outstanding. Not Applicable
Local municipal services are well worth the level of local taxation.	Local municipal services are well worth the level of local taxation. Strongly Agree	Local municipal services are well worth the level of local taxation. Somewhat Agree	Local municipal services are well worth the level of local taxation. Somewhat Disagree	Local municipal services are well worth the level of local taxation. Strongly Disagree	Local municipal services are well worth the level of local taxation. Not Applicable
Eastham is an excellent place to have a business.	Eastham is an excellent place to have a business. Strongly Agree	Eastham is an excellent place to have a business. Somewhat Agree	Eastham is an excellent place to have a business. Somewhat Disagree	Eastham is an excellent place to have a business. Strongly Disagree	Eastham is an excellent place to have a business. Not Applicable

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* 14. What kind of assistance from the Town would be most helpful for your business? (Check all that apply)

Navigating regulation/permitting/licensing process

Establishing better coordination among businesses

Providing technical assistance with land use development

Providing technical assistance with business development

Facilitating discussions among businesses and between the Town and business community on specific issues (Please specify in comment below.)

Marketing/promotion of Eastham as a great place to shop and do businesses

Special Town events, art installations, or other initiatives to encourage people to visit my business area

Grants, loans, or incentives for improvements to your business property

Capital infrastructure improvements around your business, for example wayfinding, sidewalks/bike lanes, internet (Please specify in comment below.)

Option to partner with the Town to improve commercial/business wastewater infrastructure

Please explain:

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* 15. Do you have additional comments?

The following questions are optional. Your responses will be confidential and will be used by the Town only to support planning for economic development.

Eastham Market Study Business Survey

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* 1. What category best describes your business?

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* 2. How long has your business been in operation?

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* 3. Where is your business located?

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* 4. During what months does your business operate? (check all that apply)

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* 5. How many people does your business employ?

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* 6. What is your client base?

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* 7. In what type of space is your business located?

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* 8. How many square feet does your business occupy?

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* 9. Are your current facilities adequate? (Check all that apply)

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* 10. Do you have plans to expand or reduce operations for your business in the foreseeable future?

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* 11. How has COVID-19 impacted your business?

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* 12. Please rate the degree to which you are experiencing the following business challenges:

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* 13. How strongly do you agree or disagree with the following statements?

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* 14. What kind of assistance from the Town would be most helpful for your business? (Check all that apply)

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* 15. Do you have additional comments?

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* 16. Name of business:

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* 17. Contact Name:

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* 18. Email or best means of contact: