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Customer Service Centre Survey
Complaint handling contact
In order for us to measure how happy our customers are with the way we deal with their feedback, please take a few moments to answer the following questions.
1.
What was the nature of your complaint? (Please select all that apply)
(Required.)
Quality or reliability of our service
Delayed train
Staff attitude
Staff competence
Suitability of our on train services
Suitability of our station services
Availability of our on train services
Availability of our station services
Cost / Value for money
Website
Ticket products
We did not keep our promises and commitments
Other (please specify)
