Town of Eagle Community Development Department Survey

In an effort to assess and improve our customer service standards, we ask that you complete this brief survey. We hope that you will take the time to evaluate your experience with the Town's Community Development team. Your response will help us identify areas of strengths along with training opportunities. If you have additional comments or concerns not addressed in this survey, please email Planning@townofeagle.org.
Thank you for your time and participation.

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* 1. Date of Service.

Please enter the end date if you went through a Land Use application process.

Date

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* 2. What type of request or Land Use application did you submit? Please select all that apply.

Planner of the Day Inquiry

Pre-Application Meeting

Zoning Review: Special Use Permit

Zoning Review: Temporary Use Permit

Zoning Review: Zoning Variance

Zoning Review: Rezoning

Zoning Review: Amendment to Zone District Regulations

Zoning Review: Encroachment Permit

Zoning Review: Sign Permit

Development Review: Minor Development Permit

Development Review: Major Development Permit

Planned Unit Development (PUD) Review: PUD Zoning Plan

Planned Unit Development (PUD) Review: PUD Development Plan

Subdivision Review: Concept Plan

Subdivision Review: Preliminary Plan

Subdivision Review: Final Plat

Subdivision Review: Lot Line Adjustment

Subdivision Review: Condominium / Townhouse

Subdivision Review: Minor Subdivision

Other (please specify)

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* 3. I am a/an

Other (please specify)

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* 4. Please rate the following aspects of our work.

	Excellent	Good	Satisfactory	Poor	Very Poor	N/A
Staff's explanation of business requirements.	Staff's explanation of business requirements. Excellent	Staff's explanation of business requirements. Good	Staff's explanation of business requirements. Satisfactory	Staff's explanation of business requirements. Poor	Staff's explanation of business requirements. Very Poor	Staff's explanation of business requirements. N/A
Staff's explanation of potential costs.	Staff's explanation of potential costs. Excellent	Staff's explanation of potential costs. Good	Staff's explanation of potential costs. Satisfactory	Staff's explanation of potential costs. Poor	Staff's explanation of potential costs. Very Poor	Staff's explanation of potential costs. N/A
Staff's level of knowledge & expertise.	Staff's level of knowledge & expertise. Excellent	Staff's level of knowledge & expertise. Good	Staff's level of knowledge & expertise. Satisfactory	Staff's level of knowledge & expertise. Poor	Staff's level of knowledge & expertise. Very Poor	Staff's level of knowledge & expertise. N/A
Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner.	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. Excellent	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. Good	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. Satisfactory	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. Poor	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. Very Poor	Clearly communicating review comments and technical or policy issues relevant to the application in a timely manner. N/A
Ensuring applicant is informed of progress.	Ensuring applicant is informed of progress. Excellent	Ensuring applicant is informed of progress. Good	Ensuring applicant is informed of progress. Satisfactory	Ensuring applicant is informed of progress. Poor	Ensuring applicant is informed of progress. Very Poor	Ensuring applicant is informed of progress. N/A
Responding promptly to questions, complaints, and other concerns.	Responding promptly to questions, complaints, and other concerns. Excellent	Responding promptly to questions, complaints, and other concerns. Good	Responding promptly to questions, complaints, and other concerns. Satisfactory	Responding promptly to questions, complaints, and other concerns. Poor	Responding promptly to questions, complaints, and other concerns. Very Poor	Responding promptly to questions, complaints, and other concerns. N/A
Staff courtesy and professionalism.	Staff courtesy and professionalism. Excellent	Staff courtesy and professionalism. Good	Staff courtesy and professionalism. Satisfactory	Staff courtesy and professionalism. Poor	Staff courtesy and professionalism. Very Poor	Staff courtesy and professionalism. N/A
Website content and ease of use/navigation.	Website content and ease of use/navigation. Excellent	Website content and ease of use/navigation. Good	Website content and ease of use/navigation. Satisfactory	Website content and ease of use/navigation. Poor	Website content and ease of use/navigation. Very Poor	Website content and ease of use/navigation. N/A

Comments (Please provide detail if you Strongly Agree or Disagree)

Question Title

* 5. Overall, how would you rate the quality of service you received?

Excellent

Good

Satisfactory

Poor

Very Poor

None of the above

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* 6. What did you like/dislike about the services provided by the Community Development team?

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* 7. How can Community Development improve level of service?

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* 8. If you have worked on similar projects with other municipalities, how did your experience with the Town of Eagle compare?

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* 9. Would you like to be contacted?

I would like a response to my comments above.

No further contact requested.

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* 10. Contact Information

Name

Address

Mailing Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Thank you for taking the time to complete our survey. All responses will be reviewed by Community Development and senior staff. While we may not take specific actions in response to an individual survey, overall responses will be used in evaluation and improvement measures.