End-User Computing (EUC) Survey

Section A. EUC Governance

Governance focuses on an organisation’s strategy and management of end user computing elements and their capability to deliver. This is where reporting on performance and risk occurs to inform leadership teams and enable them to act.

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* 1. A.1. Strategy and Planning

	1-Strongly disagree	2-Disagree	3-Partly agree	4-Mostly agree	5-Fully agree
We empower staff to work productively and securely from anywhere, at any time, on any device.	We empower staff to work productively and securely from anywhere, at any time, on any device. 1-Strongly disagree	We empower staff to work productively and securely from anywhere, at any time, on any device. 2-Disagree	We empower staff to work productively and securely from anywhere, at any time, on any device. 3-Partly agree	We empower staff to work productively and securely from anywhere, at any time, on any device. 4-Mostly agree	We empower staff to work productively and securely from anywhere, at any time, on any device. 5-Fully agree
Our strategy incorporates end-to-end IT service management, user support and training.	Our strategy incorporates end-to-end IT service management, user support and training. 1-Strongly disagree	Our strategy incorporates end-to-end IT service management, user support and training. 2-Disagree	Our strategy incorporates end-to-end IT service management, user support and training. 3-Partly agree	Our strategy incorporates end-to-end IT service management, user support and training. 4-Mostly agree	Our strategy incorporates end-to-end IT service management, user support and training. 5-Fully agree
We have a clear strategic framework for device and workplace planning that aligns with business cycles.	We have a clear strategic framework for device and workplace planning that aligns with business cycles. 1-Strongly disagree	We have a clear strategic framework for device and workplace planning that aligns with business cycles. 2-Disagree	We have a clear strategic framework for device and workplace planning that aligns with business cycles. 3-Partly agree	We have a clear strategic framework for device and workplace planning that aligns with business cycles. 4-Mostly agree	We have a clear strategic framework for device and workplace planning that aligns with business cycles. 5-Fully agree
Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity.	Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity. 1-Strongly disagree	Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity. 2-Disagree	Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity. 3-Partly agree	Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity. 4-Mostly agree	Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity. 5-Fully agree
We engage key business and technology stakeholders in defining the strategy.	We engage key business and technology stakeholders in defining the strategy. 1-Strongly disagree	We engage key business and technology stakeholders in defining the strategy. 2-Disagree	We engage key business and technology stakeholders in defining the strategy. 3-Partly agree	We engage key business and technology stakeholders in defining the strategy. 4-Mostly agree	We engage key business and technology stakeholders in defining the strategy. 5-Fully agree
We map roles to device personas to understand computing needs and support growth initiatives.	We map roles to device personas to understand computing needs and support growth initiatives. 1-Strongly disagree	We map roles to device personas to understand computing needs and support growth initiatives. 2-Disagree	We map roles to device personas to understand computing needs and support growth initiatives. 3-Partly agree	We map roles to device personas to understand computing needs and support growth initiatives. 4-Mostly agree	We map roles to device personas to understand computing needs and support growth initiatives. 5-Fully agree

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* 2. Additional comments on Strategy and Planning

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* 3. A.2. Policies and Procedures

	1-Strongly disagree	2-Disagree	3-Partly agree	4-Mostly agree	5-Fully agree
Our policies define EUC scope, access and data control, risk management, and training.	Our policies define EUC scope, access and data control, risk management, and training. 1-Strongly disagree	Our policies define EUC scope, access and data control, risk management, and training. 2-Disagree	Our policies define EUC scope, access and data control, risk management, and training. 3-Partly agree	Our policies define EUC scope, access and data control, risk management, and training. 4-Mostly agree	Our policies define EUC scope, access and data control, risk management, and training. 5-Fully agree
We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities.	We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities. 1-Strongly disagree	We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities. 2-Disagree	We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities. 3-Partly agree	We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities. 4-Mostly agree	We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities. 5-Fully agree
We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement.	We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement. 1-Strongly disagree	We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement. 2-Disagree	We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement. 3-Partly agree	We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement. 4-Mostly agree	We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement. 5-Fully agree
We have visibility of device and software utilization by staff and organization.	We have visibility of device and software utilization by staff and organization. 1-Strongly disagree	We have visibility of device and software utilization by staff and organization. 2-Disagree	We have visibility of device and software utilization by staff and organization. 3-Partly agree	We have visibility of device and software utilization by staff and organization. 4-Mostly agree	We have visibility of device and software utilization by staff and organization. 5-Fully agree
We initiate in-year projects to respond to new issues and rectify security challenges.	We initiate in-year projects to respond to new issues and rectify security challenges. 1-Strongly disagree	We initiate in-year projects to respond to new issues and rectify security challenges. 2-Disagree	We initiate in-year projects to respond to new issues and rectify security challenges. 3-Partly agree	We initiate in-year projects to respond to new issues and rectify security challenges. 4-Mostly agree	We initiate in-year projects to respond to new issues and rectify security challenges. 5-Fully agree
We track, manage, and optimize device costs using metrics, charge-back, and market testing.	We track, manage, and optimize device costs using metrics, charge-back, and market testing. 1-Strongly disagree	We track, manage, and optimize device costs using metrics, charge-back, and market testing. 2-Disagree	We track, manage, and optimize device costs using metrics, charge-back, and market testing. 3-Partly agree	We track, manage, and optimize device costs using metrics, charge-back, and market testing. 4-Mostly agree	We track, manage, and optimize device costs using metrics, charge-back, and market testing. 5-Fully agree
We have clear visibility on the total devices in the fleet compared to total employees.	We have clear visibility on the total devices in the fleet compared to total employees. 1-Strongly disagree	We have clear visibility on the total devices in the fleet compared to total employees. 2-Disagree	We have clear visibility on the total devices in the fleet compared to total employees. 3-Partly agree	We have clear visibility on the total devices in the fleet compared to total employees. 4-Mostly agree	We have clear visibility on the total devices in the fleet compared to total employees. 5-Fully agree
We have a documented policy on managing environmental impacts related to device usage.	We have a documented policy on managing environmental impacts related to device usage. 1-Strongly disagree	We have a documented policy on managing environmental impacts related to device usage. 2-Disagree	We have a documented policy on managing environmental impacts related to device usage. 3-Partly agree	We have a documented policy on managing environmental impacts related to device usage. 4-Mostly agree	We have a documented policy on managing environmental impacts related to device usage. 5-Fully agree

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* 4. Additional comments on Policies and Procedures

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* 5. A.3. Organisation, Capabilities and Capacity

	1-Strongly disagree	2-Disagree	3-Partly agree	4-Mostly agree	5-Fully agree
Our organisational structure supports clear end-to-end EUC accountability.	Our organisational structure supports clear end-to-end EUC accountability. 1-Strongly disagree	Our organisational structure supports clear end-to-end EUC accountability. 2-Disagree	Our organisational structure supports clear end-to-end EUC accountability. 3-Partly agree	Our organisational structure supports clear end-to-end EUC accountability. 4-Mostly agree	Our organisational structure supports clear end-to-end EUC accountability. 5-Fully agree
We have clearly defined KPIs for all EUC teams that are regularly reviewed.	We have clearly defined KPIs for all EUC teams that are regularly reviewed. 1-Strongly disagree	We have clearly defined KPIs for all EUC teams that are regularly reviewed. 2-Disagree	We have clearly defined KPIs for all EUC teams that are regularly reviewed. 3-Partly agree	We have clearly defined KPIs for all EUC teams that are regularly reviewed. 4-Mostly agree	We have clearly defined KPIs for all EUC teams that are regularly reviewed. 5-Fully agree
We have a defined set of required capabilities and certifications for our EUC teams.	We have a defined set of required capabilities and certifications for our EUC teams. 1-Strongly disagree	We have a defined set of required capabilities and certifications for our EUC teams. 2-Disagree	We have a defined set of required capabilities and certifications for our EUC teams. 3-Partly agree	We have a defined set of required capabilities and certifications for our EUC teams. 4-Mostly agree	We have a defined set of required capabilities and certifications for our EUC teams. 5-Fully agree
We provide time and financial support for EUC certification and technology training.	We provide time and financial support for EUC certification and technology training. 1-Strongly disagree	We provide time and financial support for EUC certification and technology training. 2-Disagree	We provide time and financial support for EUC certification and technology training. 3-Partly agree	We provide time and financial support for EUC certification and technology training. 4-Mostly agree	We provide time and financial support for EUC certification and technology training. 5-Fully agree
Staffing levels and skills are well matched to EUC workload and can easily flex as needed.	Staffing levels and skills are well matched to EUC workload and can easily flex as needed. 1-Strongly disagree	Staffing levels and skills are well matched to EUC workload and can easily flex as needed. 2-Disagree	Staffing levels and skills are well matched to EUC workload and can easily flex as needed. 3-Partly agree	Staffing levels and skills are well matched to EUC workload and can easily flex as needed. 4-Mostly agree	Staffing levels and skills are well matched to EUC workload and can easily flex as needed. 5-Fully agree
We have ready access to project management and engineering support for all EUC projects.	We have ready access to project management and engineering support for all EUC projects. 1-Strongly disagree	We have ready access to project management and engineering support for all EUC projects. 2-Disagree	We have ready access to project management and engineering support for all EUC projects. 3-Partly agree	We have ready access to project management and engineering support for all EUC projects. 4-Mostly agree	We have ready access to project management and engineering support for all EUC projects. 5-Fully agree
We have access to project management and engineering support for EUC projects.	We have access to project management and engineering support for EUC projects. 1-Strongly disagree	We have access to project management and engineering support for EUC projects. 2-Disagree	We have access to project management and engineering support for EUC projects. 3-Partly agree	We have access to project management and engineering support for EUC projects. 4-Mostly agree	We have access to project management and engineering support for EUC projects. 5-Fully agree
We have a regular communication channel in place to share EUC information and updates with staff.	We have a regular communication channel in place to share EUC information and updates with staff. 1-Strongly disagree	We have a regular communication channel in place to share EUC information and updates with staff. 2-Disagree	We have a regular communication channel in place to share EUC information and updates with staff. 3-Partly agree	We have a regular communication channel in place to share EUC information and updates with staff. 4-Mostly agree	We have a regular communication channel in place to share EUC information and updates with staff. 5-Fully agree

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* 6. Additional comments on Organisation, Capabilities and Capacity