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End-User Computing (EUC) Survey

Section A. EUC Governance

Governance focuses on an organisation’s strategy and management of end user computing elements and their capability to deliver. This is where reporting on performance and risk occurs to inform leadership teams and enable them to act.
1.A.1. Strategy and Planning(Required.)
1-Strongly disagree
2-Disagree
3-Partly agree
4-Mostly agree
5-Fully agree
We empower staff to work productively and securely from anywhere, at any time, on any device.
Our strategy incorporates end-to-end IT service management, user support and training.
We have a clear strategic framework for device and workplace planning that aligns with business cycles.
Our strategy addresses accessibility, collaboration, security, scalability, speed, cost, and continuity.
We engage key business and technology stakeholders in defining the strategy.
We map roles to device personas to understand computing needs and support growth initiatives.
2.Additional comments on Strategy and Planning(Required.)
3.A.2. Policies and Procedures(Required.)
1-Strongly disagree
2-Disagree
3-Partly agree
4-Mostly agree
5-Fully agree
Our policies define EUC scope, access and data control, risk management, and training.
We maintain flexibility in device vendor selection and can adapt quickly to changing business issues and priorities.
We have processes for device procurement, inventory, deployment, monitoring, incident response and retirement.
We have visibility of device and software utilization by staff and organization.
We initiate in-year projects to respond to new issues and rectify security challenges.
We track, manage, and optimize device costs using metrics, charge-back, and market testing.
We have clear visibility on the total devices in the fleet compared to total employees.
We have a documented policy on managing environmental impacts related to device usage.
Our policies restrict automated actions in documents and spreadsheets to approved and trusted sources.
4.Additional comments on Policies and Procedures(Required.)
5.A.3. Organisation, Capabilities and Capacity(Required.)
1-Strongly disagree
2-Disagree
3-Partly agree
4-Mostly agree
5-Fully agree
Our organisational structure supports clear end-to-end EUC accountability.
We have clearly defined KPIs for all EUC teams that are regularly reviewed.
We have a defined set of required capabilities and certifications for our EUC teams.
We provide time and financial support for EUC certification and technology training.
Staffing levels and skills are well matched to EUC workload and can easily flex as needed.
We have ready access to project management and engineering support for all EUC projects.
We have access to project management and engineering support for EUC projects.
We have a regular communication channel in place to share EUC information and updates with staff.
6.Additional comments on Organisation, Capabilities and Capacity(Required.)