Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend ETTI to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with our organization? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. After making initial contact with ETTI, how long did it take us to respond? 24-48 hours 48-72 hours 3 or more business days Other (please specify) Question Title * 4. How well did our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How would you rate the quality of our management team? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. How would you rate the quality of our field crew on your job? Excellent Above average Average Below average Poor Question Title * 7. How responsive have we been to your questions or concerns about our process and installation? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How long have you been a customer of ETTI? This is my first experience Less than six months Six months to a year 1 - 2 years 3 or more years Question Title * 9. How likely are you to use any of our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 10. Please let us know your name and company you work for so we can file this important information in the right place. Thank you!! Question Title * 11. Is there any other information you would like to share? Done
