ERP NPS 2018

Harris ERP Net Promoter Score Survey

Our Net Promoter Score (NPS) program measures customer satisfaction. This measurement is a reflection of how well we are doing at meeting your expectations, and delivering a positive customer experience.

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* 1. Based on your overall experience with Harris Enterprise Resource Planning, how likely are you to recommend us to a friend or colleague?

Very Likely (9-10)

Somewhat Likely (7-8)

Not Likely (1-6)

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* 2. Which software program are you answering for?

Other (please specify)

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* 3. Your feedback is mostly driven by...

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* 4. What is the most important thing we could do that would improve our relationship with you?

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* 5. Your Information: Please note, we want to be able to follow up on your feedback, so it’s important that you provide the information below. If you would rather not, simply enter “N/A.”

Organization

Name

Title

Phone

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* 6. Harris ERP will donate $2 for every survey answer. You can choose to have $2 donated to one or the other, or $1 to each. (Mark the checkboxes below accordingly)

Direct Relief

https://www.directrelief.org/

Direct Relief is a humanitarian aid organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergencies.

PAWS Chicago

http://www.pawschicago.org/

Building a No Kill Community for Animals through spay - neutering, adoption, fostering, training and crisis support.

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* 7. Do you have a charity that you'd like us to consider? Please provide the name and web link and we'll choose two more charities from your suggestions for our next survey.