CCUA: Equifax Data Breach Survey

Survey to Determine Impact of the Equifax Data Breach, and other Data Breaches, on Credit Unions

This survey will determine the Impact of the Equifax Data Breach, and other data breaches, on member credit unions; including personnel and operational impacts, and costs associated with the breaches.

RESPONSES ARE REQUESTED BY FEBRUARY 21, 2018.

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* 1. Please provide your contact information.

Your Name

Credit Union

Email Address

Phone Number

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* 2. What is your position at your credit union?

President/CEO

Other Executive

Board Member

Other Volunteer

Professional

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* 3. Please enter the number of outstanding credit cards your credit union currently has issued. If your credit union does not offer credit cards, please enter 0.

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* 4. Have any of your members been affected by the Equifax data breach? If so, please indicate how many were affected.

Yes, the number of members affected is:

No. I am not aware of any members being affected.

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* 5. What measures have you taken to assist members as a result of the Equifax data breach?

We reissued cards to affected members.

We offered free credit monitoring to affected members.

We offered credit monitoring at cost to affected members.

We placed credit freezes at no charge for affected members.

We placed credit freezes at cost for affected members.

Other measures our credit union provided (please specify).

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* 6. Has your credit union increased staffing (overtime, additional shifts, etc.) as a result of the Equifax breach; for example: responding to member inquiries, account monitoring, placing account freezes, closing affected accounts, etc?

Yes.

No.

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* 7. Please estimate total costs to your credit union related to CARD REISSUANCE, FRAUD, and ALL OTHER COSTS (additional staffing, member notification, account monitoring, freezing or closing accounts, etc.) as a result of the Equifax breach.

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* 8. Please provide the total number of breaches, from any source other than Equifax, your credit union experienced in:

2017-

2016-

2015-

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* 9. Please provide the number of cardholders affected by breaches occurring in:

2017-

2016-

2015-

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* 10. Please provide the amount your credit union was reimbursed for any costs related to breaches occurring in:

2017-

2016-

2015-

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* 11. Do you think Equifax should be penalized for its actions?

Yes.

No.

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* 12. If so, what type of reform do you suggest?

Provide consumers with a free and easy way to freeze credit.

Purchase insurance against breaches.

Apply criminal laws to executives who are grossly negligent with collected personal information.

Reimbursement for card reissuance, fraud monitoring, and other costs incurred by credit unions.

All of the above.

I do not think they should be penalized.

Other (please specify).

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* 13. Please provide any comments or questions.

Thank you for participating in this survey. Please submit your responses by February 21, 2018.