Fall 2023 ACTIVEWorks Endurance Customer Feedback Survey

Question Title

1. Which ACTIVE product(s) do you currently use? Select all that apply. (Required.)

ACTIVENet

ACTIVEWorks Camp & Class Manager

ACTIVEWorks Endurance

ACTIVE Reserve

Captivate

Connect

ACTIVE Hub

I am no longer an ACTIVE Network customer

Question Title

2. How do you use ACTIVE Network products? Select all that apply. (Required.)

Class and camp registration

Facility membership registration

Event registration

Renting out your space

Payment management

Point of sale

Communicating with members

Race management (timing, ticketing, etc.)

Event management

Child care management

Individual bookings

Other (please specify)

Question Title

3. How did you find out about ACTIVE? (Required.)

Referral from a friend/colleague

Saw another organization using it

Google search

Online ad

Social media ad

Webinar

Other (please specify)

Question Title

4. Why did you choose ACTIVE? Rank in order of importance. (Required.)

Question Title

5. If you use ACTIVEWorks Endurance, what other companies did you consider for these services? Select all that apply.

Regpack

Race Roster (owner: ASICS)

Eventbrite

RunSignup

Events.com

Chronotrack

RedPodium

RegFox

Njuko (owner: ASICS)

Other (please specify)

Question Title

6. Tell us why you stay with ACTIVE by ranking the top 3 reasons: (Required.)

Reliability

N/A

Customer support

N/A

Has the products/services I need

N/A

Variety of products

N/A

Other options don’t measure up

N/A

Too difficult to switch

N/A

Helps me grow my programs or events

N/A

Data insights

N/A

Question Title

7. What does ACTIVE do really well? Select all that apply. (Required.)

Easy setup and implementation

Great customer service/support

Continually improve products

Offer new products/services

Privacy and security compliance

Product education (ACTIVE Academy, ANet answers, etc.)

Resources like webinars, templates, and guides

Other (specify)

Question Title

8. What do you love about ACTIVE?

Question Title

9. What are areas of improvement for ACTIVE? (Required.)

	The most important priority	A top priority, but not the most important	Not very important	Not important at all	N/A
More flexibility/customization	More flexibility/customization The most important priority	More flexibility/customization A top priority, but not the most important	More flexibility/customization Not very important	More flexibility/customization Not important at all	More flexibility/customization N/A
Different features and functionalities	Different features and functionalities The most important priority	Different features and functionalities A top priority, but not the most important	Different features and functionalities Not very important	Different features and functionalities Not important at all	Different features and functionalities N/A
Innovation	Innovation The most important priority	Innovation A top priority, but not the most important	Innovation Not very important	Innovation Not important at all	Innovation N/A
Easier to use products	Easier to use products The most important priority	Easier to use products A top priority, but not the most important	Easier to use products Not very important	Easier to use products Not important at all	Easier to use products N/A
Better/faster customer service	Better/faster customer service The most important priority	Better/faster customer service A top priority, but not the most important	Better/faster customer service Not very important	Better/faster customer service Not important at all	Better/faster customer service N/A
More affordable prices	More affordable prices The most important priority	More affordable prices A top priority, but not the most important	More affordable prices Not very important	More affordable prices Not important at all	More affordable prices N/A
Billing/billing options	Billing/billing options The most important priority	Billing/billing options A top priority, but not the most important	Billing/billing options Not very important	Billing/billing options Not important at all	Billing/billing options N/A
More data and insights	More data and insights The most important priority	More data and insights A top priority, but not the most important	More data and insights Not very important	More data and insights Not important at all	More data and insights N/A
Thought-leadership	Thought-leadership The most important priority	Thought-leadership A top priority, but not the most important	Thought-leadership Not very important	Thought-leadership Not important at all	Thought-leadership N/A
Practical business advice and guidance	Practical business advice and guidance The most important priority	Practical business advice and guidance A top priority, but not the most important	Practical business advice and guidance Not very important	Practical business advice and guidance Not important at all	Practical business advice and guidance N/A

Other (please specify)

Question Title

10. Where do you find out about ACTIVE product updates? Select all that apply. (Required.)

Emails

Website

Ads

Outreach from rep

Social media

Release notes

PowerUp newsletter

Webinars

In-product notifications

Other (please specify)

Question Title

11. What are your business goals? Select all that apply. (Required.)

Grow membership base

Grow events/programs

Get your name out there and promote your brand/organization

Retain customers

Expand into more events/races

Other (please specify)

Question Title

12. What are your business challenges? Select all that apply. (Required.)

Lack of awareness

Customer retention

Staffing problems

Too little time

Other (please specify)

Question Title

13. What concerns did you have about partnering with ACTIVE? Select all that apply. (Required.)

No concerns

Concerned it would take a long time to implement

Concerned about my technical ability

Concerned about potential technical issues on the product side

Concerned prices would go up

Other (please specify)

Question Title

14. How likely is it that you would recommend this company to a friend or colleague? (Required.)

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

15. What else would you like to share? We're all ears👂!

Question Title

16. If you would like to share your ACTIVE story with us, please include your information below and we'll follow up soon!

Name

Company

Email Address

Fall 2023 ACTIVEWorks Endurance Customer Feedback Survey

Question Title

* 1. Which ACTIVE product(s) do you currently use? Select all that apply. (Required.)

Question Title

* 2. How do you use ACTIVE Network products? Select all that apply. (Required.)

Question Title

* 3. How did you find out about ACTIVE? (Required.)

Question Title

* 4. Why did you choose ACTIVE? Rank in order of importance. (Required.)

Question Title

* 5. If you use ACTIVEWorks Endurance, what other companies did you consider for these services? Select all that apply.

Question Title

* 6. Tell us why you stay with ACTIVE by ranking the top 3 reasons: (Required.)

Question Title

* 7. What does ACTIVE do really well? Select all that apply. (Required.)

Question Title

* 8. What do you love about ACTIVE?

Question Title

* 9. What are areas of improvement for ACTIVE? (Required.)

Question Title

* 10. Where do you find out about ACTIVE product updates? Select all that apply. (Required.)

Question Title

* 11. What are your business goals? Select all that apply. (Required.)

Question Title

* 12. What are your business challenges? Select all that apply. (Required.)

Question Title

* 13. What concerns did you have about partnering with ACTIVE? Select all that apply. (Required.)

Question Title

* 14. How likely is it that you would recommend this company to a friend or colleague? (Required.)

Question Title

* 15. What else would you like to share? We're all ears👂!

Question Title

* 16. If you would like to share your ACTIVE story with us, please include your information below and we'll follow up soon!

1. Which ACTIVE product(s) do you currently use? Select all that apply. (Required.)

2. How do you use ACTIVE Network products? Select all that apply. (Required.)

3. How did you find out about ACTIVE? (Required.)

4. Why did you choose ACTIVE? Rank in order of importance. (Required.)

5. If you use ACTIVEWorks Endurance, what other companies did you consider for these services? Select all that apply.

6. Tell us why you stay with ACTIVE by ranking the top 3 reasons: (Required.)

7. What does ACTIVE do really well? Select all that apply. (Required.)

8. What do you love about ACTIVE?

9. What are areas of improvement for ACTIVE? (Required.)

10. Where do you find out about ACTIVE product updates? Select all that apply. (Required.)

11. What are your business goals? Select all that apply. (Required.)

12. What are your business challenges? Select all that apply. (Required.)

13. What concerns did you have about partnering with ACTIVE? Select all that apply. (Required.)

14. How likely is it that you would recommend this company to a friend or colleague? (Required.)

15. What else would you like to share? We're all ears👂!

16. If you would like to share your ACTIVE story with us, please include your information below and we'll follow up soon!