SCAS Emergency and Non-Emergency services including NHS 111 V2

Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients. We would like you to think about your recent experiences of our service and would therefore be grateful if you could find a minute or two to fill in this quick patient survey.

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* 1. Q1. Overall, how was your experience of our service?

1. Very Good

2. Good

3. Neither good nor poor

4. Poor

5. Very poor

6. Don’t know

Please add your comments here’ to ‘Can you tell us why you gave this answer’

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* 2. “Please tell us about anything we could have done better”

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* 3. Have you used any of our services in the past month?

Yes

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* 4. Which of the following have you been in the last year?

999 caller

999 patient

Patient Transport Service caller

Patient Transport Service patient

111 caller

111 patient

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* 5. Are you the patient's carer? (A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. https://carers.org/what-carer)

Yes

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* 6. How satisfied or dissatisfied were you with the way we handled your call?

Very satisfied

Fairly satisfied

Neither satisfied/dissatisfied

Fairly dissatisfied

Very dissatisfied

Please add your comments here

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* 7. How would you rate the advice and care given by the ambulance staff?

Excellent

Good

Poor

Don't know/can't remember

Not applicable

Please add your comments here

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* 8. How would you rate the helpfulness of the ambulance staff?

Excellent

Good

Poor

Don't know/can't remember

Not applicable

Please add your comments here

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* 9. Did we take you to hospital?

Yes

n/a

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* 10. Your county of residence

Berkshire

Buckinghamshire

Milton Keynes

Hampshire

Oxfordshire

Surrey (For Non-Emergency Patient Transport Service users only)

Sussex (For Non-Emergency Patient Transport Service users only)

Surrey (Surrey Health 111 caller)

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* 11. Please tick below if you DO NOT wish your comments about our service to be made public.

No, please keep my comments private

50% of survey complete.