Enduring Material: March 18, 2021 Grand Rounds- Pediatric Urgent Care Weekly Webinar

Consumer Care - Teaching to the Test

Speaker:

Amanda Montalbano, MD, MPH, FAAP
Medical Director, Patient and Family Engagement
Children’s Mercy

Objectives:

1. Cite the components of measuring patient experience
2. Predict the most highly correlated process measure with overall rating of experience in an urgent care setting
3. Apply a new technique to improve rating of experience

Question Title

1. Did the presentation meet your expectations of the following (select all that apply):

Content

Relevance to Urgent Care

Timeliness

Q&A session

Technical and connection issues

Question Title

2. After viewing this webinar, how likely are you to recommend this to a friend or colleague?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all

Question Title

3. How will attending this webinar affect your future practice? Please select from following (Multiple choice)

I plan to change the way I care for patients

I will make fewer referrals to subspecialists regarding this problem or adjust my referring practices

I plan to make changes in my practice to improve patient experience

I plan to change my practice to improve job satisfaction

I will improve my financial stewardship

I plan to change my antibiotic prescribing practices

I plan to assess for and address social determinants of health while treating my patients

I have gained cultural awareness that will improve treatment of patients

Question Title

4. Was the webinar free from commercial bias?

Yes

Question Title

5. Please state what topics you would like to see discussed.

Question Title

6. Please share any comments about the webinar.

Question Title

7. The following 3 questions are scored for your CME credit:
The components of the patient experience equation include all the following, EXCEPT: (Required.)

a. wait time

b. perception

c. expectation

d. overall rating

Question Title

8. The most highly correlated process measure to overall rating for an urgent care setting is: (Required.)

a. knowing the patient's history

b. trusting the provider

c. understanding what to do if they have questions after the visit

d. timeliness of the visit

Question Title

9. The best way to begin an urgent care visit is to: (Required.)

a. apologize for the wait

b. thank the family for their patience/effort

c. state the chief complaint

d. keep them waiting for at least 10 minutes

Enduring Material: March 18, 2021 Grand Rounds- Pediatric Urgent Care Weekly Webinar

Consumer Care - Teaching to the Test

Question Title

1. Did the presentation meet your expectations of the following (select all that apply):

Question Title

2. After viewing this webinar, how likely are you to recommend this to a friend or colleague?

Question Title

3. How will attending this webinar affect your future practice? Please select from following (Multiple choice)

Question Title

4. Was the webinar free from commercial bias?

Question Title

5. Please state what topics you would like to see discussed.

Question Title

6. Please share any comments about the webinar.

Question Title

7. The following 3 questions are scored for your CME credit:
The components of the patient experience equation include all the following, EXCEPT: (Required.)

Question Title

8. The most highly correlated process measure to overall rating for an urgent care setting is: (Required.)

Question Title

9. The best way to begin an urgent care visit is to: (Required.)

Question Title

10. Name (Required.)

Question Title

11. Email Address (Required.)

Question Title

12. For CME recording please enter your NPI number below:

Question Title

13. For ABP MOC 2 credit, please enter your ABP ID here:

Question Title

* 1. Did the presentation meet your expectations of the following (select all that apply):

Question Title

* 2. After viewing this webinar, how likely are you to recommend this to a friend or colleague?

Question Title

* 3. How will attending this webinar affect your future practice? Please select from following (Multiple choice)

Question Title

* 4. Was the webinar free from commercial bias?

Question Title

* 5. Please state what topics you would like to see discussed.

Question Title

* 6. Please share any comments about the webinar.

Question Title

* 7. The following 3 questions are scored for your CME credit: The components of the patient experience equation include all the following, EXCEPT: (Required.)

Question Title

* 8. The most highly correlated process measure to overall rating for an urgent care setting is: (Required.)

Question Title

* 9. The best way to begin an urgent care visit is to: (Required.)

Question Title

* 10. Name (Required.)

Question Title

* 11. Email Address (Required.)

Question Title

* 12. For CME recording please enter your NPI number below:

Question Title

* 13. For ABP MOC 2 credit, please enter your ABP ID here:

1. Did the presentation meet your expectations of the following (select all that apply):

2. After viewing this webinar, how likely are you to recommend this to a friend or colleague?

3. How will attending this webinar affect your future practice? Please select from following (Multiple choice)

4. Was the webinar free from commercial bias?

5. Please state what topics you would like to see discussed.

6. Please share any comments about the webinar.

7. The following 3 questions are scored for your CME credit:
The components of the patient experience equation include all the following, EXCEPT: (Required.)

8. The most highly correlated process measure to overall rating for an urgent care setting is: (Required.)

9. The best way to begin an urgent care visit is to: (Required.)

10. Name (Required.)

11. Email Address (Required.)

12. For CME recording please enter your NPI number below:

13. For ABP MOC 2 credit, please enter your ABP ID here: