Provided by the Emeryville Transportation Management Association.

The purpose of this survey is to gather feedback from our riders and the Emeryville community to determine your level of satisfaction with the Emery Go-Round and to identify ways we can improve the efficiency of our service.  The survey period will end September 29th, 2017.  

We thank you for taking the time to complete this survey.  

ETMA Management   

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* 1. How often do you ride the Emery Go-Round?

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* 2. What is the general purpose for your use of the Emery Go-Round?

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* 3. Do you use the Emery Go-Round primarily for access to/from BART?

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* 4. What City/County do you reside in?

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* 5. Do you use car sharing services such as Uber and Lyft as an alternative to Emery Go-Round?

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* 6. If the Emery Go-Round Shuttle did not exist, would that impact your decision to use public transportation?

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* 7. If you (or others you know) could, but elect not to, use the Emery Go-Round, why do you (they) not use it?

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* 8. On a scale from 1-5, how satisfied are you with our service (1 being the least satisfied and 5 being the most satisfied)? 

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* 9. Where would you like to see improvements in our service?

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* 10. On a scale from 1-5, please rate the Emery Go-Round's ease of use.

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* 11. On a scale from 1-5, please rate the reliability of Emery Go-Round.

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* 12. On a scale from 1-5, please rate the courtesy of our drivers.

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* 13. On a scale from 1-5, please rate the cleanliness of our buses.

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* 14. What could we do to make Emery Go-Round better and more useful to you?

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* 15. What would you say is the biggest weakness in our service, if any?

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* 16. In December 2016, we launched a new Real-Time Tracking system.  Have you used it?

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* 17. If you answered yes to question 16 above, please indicate whether you use the mobile site (www.egrshuttle.com), or the EMERYGO Smartphone app, to view real-time information.

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* 18. On a scale from 1-5, please rate the accuracy of the mobile website (www.egrshuttle.com).

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* 19. On a scale from 1-5, please rate the accuracy of the EMERYGO App.

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* 20. On a scale from 1-5, please rate the ease of use on the mobile website (www.egrshuttle.com)

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* 21. On a scale from 1-5, please rate the ease of use of the EMERYGO App

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* 22. How often do you experience technical issues with the mobile website (www.egrshuttle.com)?

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* 23. How often do you experience technical issues with the EMERYGO App?

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