Elizabeth Fry Society - Client Feedback Survey

The Kamloops & District Elizabeth Fry Society is committed to providing high quality programs and services. We work with the community towards removing barriers for individuals receiving resources within our organization. We have, and will always continue to strive to provide the best possible programs and services for our community.

• This survey is designed to give you a chance to evaluate the Elizabeth Fry Society programs and services.
• Reflect on your experience in the last while (6 months to a year).
• It takes approximately 5 to 10 minutes to complete.
• All responses are anonymous.

Question Title

* 1. Please select the program or service you most recently used:

Housing - Elizabeth Court

Housing - Hilltop Apartments

Housing - Cornerhouse

Women's Support Worker

Family Stepping Stones

Rent Bank

Kamloops Legal Clinic - Poverty Law Advocate

Kamloops Legal Clinic - Family Law Advocate

Kamloops Legal Clinic - Staff Lawyer

Reception only

Kelowna Legal Clinic - Poverty Law Advocate

Kelowna Legal Clinic - Staff Lawyer

Other (please specify)

Question Title

* 2. What is the name of the staff member who helped you?

Question Title

* 3. Please rate the following aspects of your experience with our staff members:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Ease of access	Ease of access Very Satisfied	Ease of access Satisfied	Ease of access Neutral	Ease of access Dissatisfied	Ease of access Very Dissatisfied
Knowledge of our programs	Knowledge of our programs Very Satisfied	Knowledge of our programs Satisfied	Knowledge of our programs Neutral	Knowledge of our programs Dissatisfied	Knowledge of our programs Very Dissatisfied
Timely communication	Timely communication Very Satisfied	Timely communication Satisfied	Timely communication Neutral	Timely communication Dissatisfied	Timely communication Very Dissatisfied
Treating you with dignity and respect	Treating you with dignity and respect Very Satisfied	Treating you with dignity and respect Satisfied	Treating you with dignity and respect Neutral	Treating you with dignity and respect Dissatisfied	Treating you with dignity and respect Very Dissatisfied
Understanding of your situation	Understanding of your situation Very Satisfied	Understanding of your situation Satisfied	Understanding of your situation Neutral	Understanding of your situation Dissatisfied	Understanding of your situation Very Dissatisfied
Willingness to help	Willingness to help Very Satisfied	Willingness to help Satisfied	Willingness to help Neutral	Willingness to help Dissatisfied	Willingness to help Very Dissatisfied
Offering appropriate advice	Offering appropriate advice Very Satisfied	Offering appropriate advice Satisfied	Offering appropriate advice Neutral	Offering appropriate advice Dissatisfied	Offering appropriate advice Very Dissatisfied
Effective use of technology	Effective use of technology Very Satisfied	Effective use of technology Satisfied	Effective use of technology Neutral	Effective use of technology Dissatisfied	Effective use of technology Very Dissatisfied
Overall satisfaction	Overall satisfaction Very Satisfied	Overall satisfaction Satisfied	Overall satisfaction Neutral	Overall satisfaction Dissatisfied	Overall satisfaction Very Dissatisfied

Other (please specify)

Question Title

* 4. How helpful was EFry to make it easy for you to handle your situation?

Very helpful

Helpful

Somewhat helpful

Not helpful at all

Very helpful

Helpful

Somewhat helpful

Not helpful at all

What would make it more helpful?

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* 5. How likely would you recommend Kamloops & District Elizabeth Fry Society to others?

Very likely

Likely

Neutral

Unlikely

Very Unlikely

Question Title

* 6. Would you rely on our programs or services again in the future?

Yes

If no, please explain

Elizabeth Fry Society - Client Feedback Survey

Question Title

* 1. Please select the program or service you most recently used:

Question Title

* 2. What is the name of the staff member who helped you?

Question Title

* 3. Please rate the following aspects of your experience with our staff members:

Question Title

* 4. How helpful was EFry to make it easy for you to handle your situation?

Question Title

* 5. How likely would you recommend Kamloops & District Elizabeth Fry Society to others?

Question Title

* 6. Would you rely on our programs or services again in the future?

Question Title

* 7. Please feel free to give any other feedback or comments.