We'd like your feedback on your experiences with East End CHC.
Your responses to the questions on this survey will help us improve the care we provide.
This is a short survey and should take a few minutes to complete.
Section 1: Contacting Us

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Q1. How was the appointment for this visit made?

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Q2. Thinking about the visit you just had, on a scale of poor to excellent, how would you rate the following?

a. The length of time it took between making your appointment and the visit you just had

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b. Your overall experience accessing the centre

Section 2: Arriving and waiting at the Centre
Think about your most recent visit…

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Q3. How long did you wait in the reception area past your appointment time?

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Q4. On a scale of poor to excellent, how would you rate the following....?

a. The hours that we are open

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b. The overall experience with our reception staff

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c. The length of time you had to wait in the examination room before you spoke to the health care provider about the reason for your visit

Section 3: Your Appointment
Think about your most recent visit…

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Q5. Thinking about the MAIN health care provider you spoke with during the visit, on a scale or poor to excellent, how would you rate this person on the following....?

a. They knew your medical history

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b. They listened to your concerns

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c. They spoke using a language you could understand

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d. They explained things in a way that was easy to understand

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e. They were sensitive to your needs and preferences

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f. They treated you with dignity and respect

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g. They gave you clear instructions about what you need to do after your visit

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h. Your overall experience speaking with the health care provider about the reason for your visit

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