Erie County Medical Center Dining Survey 2023

Dear Guest,
To better serve you, Erie County Medical Center's dining services team is conducting a survey to gain some feedback on your satisfaction with our dining services and food offerings. We would also like to hear your suggestions as to how you think our current services and offerings could be enhanced. This survey will only take a few minutes of your time.

This survey can be taken anonymously or you can enter your name, email, and phone number for a chance to win a $50 Amazon gift card. Any information gained in this survey will be used to help enhance our dining program. Thank you for your feedback and we appreciate your support.

Heidi Charland
District Manager
Metz Culinary Management

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* 1. Please let us know who you are.

Employee at Erie County Medical Center

Employee at Terrace View

Visitor

Volunteer

Outside Contractor

Other (please explain)

Question Title

* 2. Which meal(s) are you typically purchasing in the cafeteria (select all that apply).

Breakfast

Lunch

Dinner

Snacks/Sides/Coffee/Drinks

Overnight Meals

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* 3. In a normal work week, how often do you do the following?

	1-2 days/week	3-4 days/week	5-6 days/week	Daily	Never
Buy a meal at the cafeteria	Buy a meal at the cafeteria 1-2 days/week	Buy a meal at the cafeteria 3-4 days/week	Buy a meal at the cafeteria 5-6 days/week	Buy a meal at the cafeteria Daily	Buy a meal at the cafeteria Never
Buy a meal off-campus	Buy a meal off-campus 1-2 days/week	Buy a meal off-campus 3-4 days/week	Buy a meal off-campus 5-6 days/week	Buy a meal off-campus Daily	Buy a meal off-campus Never
Buy a meal at other hospital cafeterias in the area	Buy a meal at other hospital cafeterias in the area 1-2 days/week	Buy a meal at other hospital cafeterias in the area 3-4 days/week	Buy a meal at other hospital cafeterias in the area 5-6 days/week	Buy a meal at other hospital cafeterias in the area Daily	Buy a meal at other hospital cafeterias in the area Never
Bring a meal from home	Bring a meal from home 1-2 days/week	Bring a meal from home 3-4 days/week	Bring a meal from home 5-6 days/week	Bring a meal from home Daily	Bring a meal from home Never

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* 4. Please rate your overall dining experience at the cafeteria.

	Excellent	Above average	Average	Below average	Poor
Overall experience	Overall experience Excellent	Overall experience Above average	Overall experience Average	Overall experience Below average	Overall experience Poor
Food quality	Food quality Excellent	Food quality Above average	Food quality Average	Food quality Below average	Food quality Poor
Cleanliness	Cleanliness Excellent	Cleanliness Above average	Cleanliness Average	Cleanliness Below average	Cleanliness Poor
Food variety	Food variety Excellent	Food variety Above average	Food variety Average	Food variety Below average	Food variety Poor
Speed of service	Speed of service Excellent	Speed of service Above average	Speed of service Average	Speed of service Below average	Speed of service Poor
Availability of healthy options	Availability of healthy options Excellent	Availability of healthy options Above average	Availability of healthy options Average	Availability of healthy options Below average	Availability of healthy options Poor
Availability of vegetarian and/or vegan options	Availability of vegetarian and/or vegan options Excellent	Availability of vegetarian and/or vegan options Above average	Availability of vegetarian and/or vegan options Average	Availability of vegetarian and/or vegan options Below average	Availability of vegetarian and/or vegan options Poor
Price/value	Price/value Excellent	Price/value Above average	Price/value Average	Price/value Below average	Price/value Poor
Welcoming/friendliness of staff	Welcoming/friendliness of staff Excellent	Welcoming/friendliness of staff Above average	Welcoming/friendliness of staff Average	Welcoming/friendliness of staff Below average	Welcoming/friendliness of staff Poor
Knowledge/helpful dining staff	Knowledge/helpful dining staff Excellent	Knowledge/helpful dining staff Above average	Knowledge/helpful dining staff Average	Knowledge/helpful dining staff Below average	Knowledge/helpful dining staff Poor
Inviting dining atmosphere	Inviting dining atmosphere Excellent	Inviting dining atmosphere Above average	Inviting dining atmosphere Average	Inviting dining atmosphere Below average	Inviting dining atmosphere Poor
Hours of Service	Hours of Service Excellent	Hours of Service Above average	Hours of Service Average	Hours of Service Below average	Hours of Service Poor

Question Title

* 5. What types of dining concepts do you enjoy in your dining program and how many times per week would you like to see your selection(s) on the menu?

	1-2 days per week	3-4 days per week	5-6 days per week	Daily	A couple of times per month	Once a month	Never
Mexican/Tex Mex	Mexican/Tex Mex 1-2 days per week	Mexican/Tex Mex 3-4 days per week	Mexican/Tex Mex 5-6 days per week	Mexican/Tex Mex Daily	Mexican/Tex Mex A couple of times per month	Mexican/Tex Mex Once a month	Mexican/Tex Mex Never
Asian	Asian 1-2 days per week	Asian 3-4 days per week	Asian 5-6 days per week	Asian Daily	Asian A couple of times per month	Asian Once a month	Asian Never
Italian	Italian 1-2 days per week	Italian 3-4 days per week	Italian 5-6 days per week	Italian Daily	Italian A couple of times per month	Italian Once a month	Italian Never
Mediterranean	Mediterranean 1-2 days per week	Mediterranean 3-4 days per week	Mediterranean 5-6 days per week	Mediterranean Daily	Mediterranean A couple of times per month	Mediterranean Once a month	Mediterranean Never
Traditional Comfort Foods	Traditional Comfort Foods 1-2 days per week	Traditional Comfort Foods 3-4 days per week	Traditional Comfort Foods 5-6 days per week	Traditional Comfort Foods Daily	Traditional Comfort Foods A couple of times per month	Traditional Comfort Foods Once a month	Traditional Comfort Foods Never
Display Cooking/Made-to-Order	Display Cooking/Made-to-Order 1-2 days per week	Display Cooking/Made-to-Order 3-4 days per week	Display Cooking/Made-to-Order 5-6 days per week	Display Cooking/Made-to-Order Daily	Display Cooking/Made-to-Order A couple of times per month	Display Cooking/Made-to-Order Once a month	Display Cooking/Made-to-Order Never
Vegetarian	Vegetarian 1-2 days per week	Vegetarian 3-4 days per week	Vegetarian 5-6 days per week	Vegetarian Daily	Vegetarian A couple of times per month	Vegetarian Once a month	Vegetarian Never
Vegan	Vegan 1-2 days per week	Vegan 3-4 days per week	Vegan 5-6 days per week	Vegan Daily	Vegan A couple of times per month	Vegan Once a month	Vegan Never
Sushi	Sushi 1-2 days per week	Sushi 3-4 days per week	Sushi 5-6 days per week	Sushi Daily	Sushi A couple of times per month	Sushi Once a month	Sushi Never

Other (please specify)

Question Title

* 6. Which of the following items do you most prefer for breakfast (choose up to 3)?

Granola/Granola Bars

Fresh Fruit

Smoothies

Breakfast Sandwiches

Yogurt/Yogurt Parfaits

Eggs

Breakfast Burritos

Hot Cereal

Cold Cereal

Bagels

Croissants

Vegan Sausage/Breakfast Meats

Other (please specify)

Question Title

* 7. Which of the following items do you most prefer for lunch or dinner (choose up to 3)?

Vegetarian Options

Vegan Options

Healthy & Wellness Options

Salad Bar

Salads Made-to-Order

Fresh Juices/Smoothies

Hot Deli Sandwiches

Cold Deli Sandwiches

Grab n' Go Options

Pre-made Sandwiches or Salads

Burgers

Grilled Chicken

Fried Chicken

Seafood

Pizza/Calzones

Ethnic Cuisine

Soups

Desserts

Other (please specify)

Question Title

* 8. Which of the following most influences your meal choice (choose up to 2)?

Daily Specials

Gluten-free Food Options

Healthy Food Options

Organic or Sustainable Item Options

Vegetarian Options

Vegan Options

Keto/Protein-Based Diet

Recommendations by Chef/Team

Options Based on Price Point

Signs or Marketing Materials Highlighting Menu Options

Display Plates

Other (please specify)

Question Title

* 9. Which best describes your eating habits?

"Is this kale free-range?"

Whatever I can eat standing up or driving

Turkey sandwich, salt & vinegar chips, and a diet Pepsi (everyday for the last 5 years)

Nothing fried

Anything fried

Nothing green....unless it's fried

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* 10. Would you use a pre-order and cashless payment option to order food from your smartphone or workstation?

Yes

Maybe. Please explain

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* 11. Would you use a quick "pick-up" location or "carryout" location option, so you wouldn't have to wait in line?

Yes

Maybe. Please explain

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* 12. Please let us know what are some of your favorite menu items that we currently serve.

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* 13. Is there anything you'd like us to feature on the menu that we don't offer currently?

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* 14. Do you have any suggestions on how we can further enhance the cafeteria and our service?

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* 15. For a chance to win a $50 Amazon gift card, please enter your name, email address, and phone number.

Name:

Email Address:

Phone Number: