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Client Satisfaction Survey

ECLC clients matter

Before you start
 
Eastern Community Legal Centre (ECLC) values your feedback. Client feedback is valuable for helping ECLC understand each client’s experience so it can deliver the right services to the people that need ECLC services the most.

This survey has 16 questions and will take you about 10 minutes to complete.

Your response is confidential and will not affect your right to use ECLC services.

If you have any questions or concerns about this survey, then please contact the Manager – Quality & Evaluation on phone (03) 92854822 or email evaluation@eclc.org.au.

Thank you. Please start the survey below.
1.What was the main thing you needed help with?(Required.)
2.How useful was our service to you?(Required.)
3.What positive things happened through our assistance? (If any)(Required.)
4.Did the legal issues that we helped you with involve any of the following…(Required.)
5.Did our service make any difference to…(Required.)
Made it much better
Made it a little better
No change
Made it worse
Your money situation?
Your housing situation?
Your safety?
How stressed you are?
6.Thinking about our service - Do you agree or disagree?(Required.)
Strongly agree
Agree
Disagree
Strongly disagree
It was easy to contact the legal service when you first needed help
The service provider listened to your legal problem
The service provider helped you understand how to deal with your legal problem
You felt welcome and safe at our service
7.Did you have any personal or cultural needs that the service provider needed to consider? (Like a disability or need for an interpreter)?
8.If yes – Would you agree or disagree that the service provider met those specific needs?
9.Thinking about the information you got from us - Do you agree or disagree
Strongly agree
Agree
Disagree
Strongly disagree
The information was relevant to you
The information was easy to understand
The information helped you to understand your rights and responsibilities
The information will help you to know in the future, whether the law is relevant for dealing with an issue you are having
10.Following our help, would you agree or disagree that…
Strongly agree
Agree
Disagree
Strongly disagree
You better understand your legal issues?
You know where to get help if you have another legal problem in the future?
You feel more confident to get legal help in future?
You feel more confident to handle your own legal issues?
You would recommend this legal service to other people?
11.Following our help, would you agree or disagree that…
Strongly agree
Agree
Disagree
Strongly disagree
Not applicable
You have more support for other needs – for example, any health, wellbeing, financial, housing or family issues that you may have?
12.Did you receive assistance from our social worker or advocate
13.If yes, how useful was it to have community
worker or advocate assistance?
14.How could we improve our service?
15.Is there anything else you would like to tell us?
16.Would you like to provide in-person feedback?
Current Progress,
0 of 16 answered